Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $90,000

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support and troubleshooting assistance to clients.

The ideal candidate will have 1-2 years of experience in a technical support role and be familiar with Windows operating systems and Microsoft Office Suite.

  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent verbal and written communication skills

In this role, you will work independently and as part of a team to provide technical support and escalate complex issues to Level 2 support team members.

You will maintain accurate records of client interactions and resolutions in the ticketing system and follow up with clients to ensure their issues have been resolved.

A key aspect of this role is your ability to work effectively in a fast-paced environment and adapt to changing priorities.

This is an excellent opportunity for you to grow your career and develop your skills in a dynamic and supportive team environment.

Benefits:

  • Ample parking on site
  • Opportunity to do further studies
  • Bonus structure in place
  • Team building days

We are committed to supporting your growth and development in this role, and we encourage you to discuss your career goals with us.

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