Level 2 Technical Specialist

4 days ago

Sydney, New South Wales, Australia Robert Half Full time

COMPANY: An organically growing IT services provider that delivers tailored technology solutions to clients in the science and healthcare sector.
ROLE SNAPSHOT: Technical Specialist
As a Technical Specialist, you'll work in a close-knit team and undertake a broad role resolving client IT issues across M365/ Azure, networking, and various hardware/software issues.
Responsibilities include:Level 2 Helpdesk Support to clients Provide remote/on-site support across desktop, Azure (Entra ID, Intune, Autopilot), Office 365 and Network troubleshooting.Assisting with the setup of new devices e.g. Servers, Laptops, routersEnsure effective documentation of timesheets and reporting. Automation of repetitive tasks.
REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for a Helpdesk/ Service desk Analyst with at least 4+ years' experience across Microsoft cloud technologies – specifically Azure and Microsoft 365.
Ideal for someone looking to join a "tight knit" group with strong technical ability, due to mastering roles and proactively learning to upskill. At the heart, this role involves some exciting work supporting individuals who are making a difference in the medical industry.
The following is required:Experience of M365, Azure (I.A.M, conditional access, Autopilot and Intune).Windows and Exchange server knowledgeBasic networking technology understanding. Automation mentality.Logical technical troubleshooting and problem-solving skills.Team player with no ego, proactive attitude, who enjoys knowledge sharing.Great communication skills able to provide solutions to clients over Telephone, email, and Teams.

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