
Level 2 It Support Engineer
2 weeks ago
HD IT Parramatta, New South Wales, Australia
Overview
HD IT Parramatta is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running.
We're about innovation, collaboration, and delivering top-tier IT solutions.
Location: Sydney Metropolitan area.
Base pay range
A$75,000.00/yr - A$85,000.00/yr
Location
Must be based in the Sydney Metropolitan area.
Role
Level 2 Service Desk Engineer.
Provide Level 1 and Level 2 remote and onsite support to Managed Service Clients.
Resolve technical challenges across the client's IT environment, including problem management, to ensure root cause issues are addressed.
Responsibilities
Provide Level 1 and Level 2 remote and onsite support to Managed Service Clients.
Resolve technical challenges across the client's IT environment, including problem management to address root causes.
Assist with Windows desktops, MS Office Suite, printing issues, Active Directory, MS 365, and Windows Server support.
Qualifications and Experience
Minimum of 3 years' experience in a help desk role.
Previous experience working in a technical role for an IT Managed Service Provider (MSP).
Advanced understanding of end-user support and Active Directory (on-premises and Azure).
All-around knowledge of Windows Server, Azure and Exchange.
Exposure to desktop, firewall and some LAN/WAN networking.
Good time management, strong analytical and problem-solving skills.
Strong communication and interpersonal skills.
Driver's license preferable.
Additional information
This role requires working rights in Australia for a minimum of 2 years.
A police check is required in the final stage of the recruitment process.
Employment details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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