Junior Engineer – Level 2 Technical Support

1 week ago

Sydney, New South Wales, Australia Hamilton Barnes 🌳 Full time $70,000 - $75,000 per year

Level 2 IT Support Engineer

Location:
Sydney (Hybrid)

Salary:
$70,000 – $75,000 + Super

Type:
Full-time, Permanent

Australian Citizens or Permanent Residents only

A fast-growing Sydney-based Managed Service Provider with a strong reputation for technical expertise and client care is seeking a skilled Level 2 IT Support Engineer to join their expanding team. This is an exciting opportunity to step into a client-facing position where you will deliver high-quality support across a diverse range of environments, while gaining exposure to the latest technologies and ongoing career development.

Objectives

  • Provide onsite and remote support, networking and analysis services for clients
  • Become an integral member of a highly collaborative and supportive technical team
  • Maintain complete confidentiality of client information
  • Actively engage in structured training programs and learning resources
  • Adhere to company policies, procedures and strong work ethic

Key Responsibilities

  • Deliver support to clients via phone, email and onsite visits
  • Act as a first point of contact for client issues, logging and dispatching tickets as per internal processes
  • Troubleshoot and resolve networking, desktop and printer-related issues
  • Support and troubleshoot workstation operating systems and software applications
  • Assist with data and mail migrations within Microsoft 365 environments (Exchange, SharePoint, Teams)
  • Collaborate with colleagues to deliver seamless client solutions and knowledge sharing
  • Maintain and improve internal systems, processes and knowledge base documentation
  • Provide professional support that meets service level agreements and customer satisfaction targets
  • Liaise with vendors and external providers for hardware and software maintenance

Skills & Experience

  • 2+ years of experience in desktop/helpdesk support within an MSP environment
  • Strong understanding of IT helpdesk ticket flow and service desk operations
  • Hands-on experience supporting Windows 11 environments
  • In-depth knowledge of the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, user management and troubleshooting
  • Strong technical knowledge across PC hardware, application software, networking and printers

Personal Attributes

  • Exceptional written and verbal communication skills, comfortable engaging with stakeholders at all levels
  • Passion for customer service and problem-solving
  • Collaborative mindset with the ability to contribute to team success while working autonomously
  • Adaptable and flexible, with a drive to continuously learn and upskill
  • Strong understanding of networking, desktop support and emerging IT technologies

Why Join

This MSP is dedicated to fostering a culture where learning, collaboration and professional growth are prioritised. You will have the opportunity to work with a wide range of clients, tackle challenging technical issues and develop your career with regular mentorship and training. The team values initiative, encourages innovation and rewards those who are passionate about delivering outstanding client experiences.

If this role excites you, please submit your updated CV or reach out directly

  • Junior Engineer – Level 2 Technical Support

    2 weeks ago

    Sydney, New South Wales, Australia Hamilton Barnes ? Full time

    Junior Engineer – Level 2 Technical SupportJunior Engineer – Level 2 Technical SupportThis range is provided by Hamilton Barnes . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$75,000.00/yrDirect message the job poster from Hamilton Barnes Location: Sydney...

  • Level 2 It Support Engineer

    2 days ago

    Sydney, New South Wales, Australia Hd It Full time

    Location: Must be based in the Sydney Metropolitan area.HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running We're all about innovation, collaboration, and delivering top-tier IT solutions.Here are some reasons why working at HD IT is rewarding:We are always working with the latest and...

  • Level 2 IT Support Engineer

    1 week ago

    Sydney, New South Wales, Australia HD IT Full time $90,000 - $120,000 per year

    Location: Must be based in the Sydney Metropolitan area.HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running We're all about innovation, collaboration, and delivering top-tier IT solutions.Here are some reasons why working at HD IT is rewarding:We are always working with the latest and...

  • Level 2 It Support Engineer

    7 days ago

    Sydney, New South Wales, Australia Hd It Full time

    HD IT Parramatta, New South Wales, AustraliaOverviewHD IT Parramatta is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running.We're about innovation, collaboration, and delivering top-tier IT solutions.Location: Sydney Metropolitan area.Base pay rangeA$75,000.00/yr - A$85,000.00/yrLocationMust...

  • Technical Support Engineer 2

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Software Technical Support Engineer2113 Ryde, New South Wales Schneider ElectricPosted 1 day agoJob DescriptionThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU== Schneider Electric ==Role Seniority- mid levelMore about the Software Technical Support Engineer role at Schneider ElectricJob...

  • Level 2 Technical Support Engineer- Prime Hypercare

    7 days ago

    Sydney, New South Wales, Australia Vetpartners Australia And New Zealand Full time

    Your New ChapterAt VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics.This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.The Level 2 Technical Support Engineer is a key member of our newly...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Luminance Full time

    1 month ago Be among the first 25 applicantsThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the...

  • Technical Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Luminance Full time

    1 month ago Be among the first 25 applicantsThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the...

  • Technical Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Technical Support Engineer - Windows PerformanceJoin to apply for the Technical Support Engineer - Windows Performance role at MicrosoftTechnical Support Engineer - Windows Performance1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - Windows Performance role at MicrosoftGet AI-powered advice on this job and more...

  • Technical Engineer

    1 week ago

    Sydney, New South Wales, Australia Persol Apac Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by PERSOL APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range A$150,000.00/yr - A$170,000.00/yrDirect message the job poster from PERSOL APACRecruitment Consultant - Science & Engineering About the...