Junior Engineer – Level 2 Technical Support

2 weeks ago

Sydney, New South Wales, Australia Hamilton Barnes 🌳 Full time $70,000 - $75,000 per year

Level 2 IT Support Engineer

Location:
Sydney (Hybrid)

Salary:
$70,000 – $75,000 + Super

Type:
Full-time, Permanent

Australian Citizens or Permanent Residents only

A fast-growing Sydney-based Managed Service Provider with a strong reputation for technical expertise and client care is seeking a skilled Level 2 IT Support Engineer to join their expanding team. This is an exciting opportunity to step into a client-facing position where you will deliver high-quality support across a diverse range of environments, while gaining exposure to the latest technologies and ongoing career development.

Objectives

  • Provide onsite and remote support, networking and analysis services for clients
  • Become an integral member of a highly collaborative and supportive technical team
  • Maintain complete confidentiality of client information
  • Actively engage in structured training programs and learning resources
  • Adhere to company policies, procedures and strong work ethic

Key Responsibilities

  • Deliver support to clients via phone, email and onsite visits
  • Act as a first point of contact for client issues, logging and dispatching tickets as per internal processes
  • Troubleshoot and resolve networking, desktop and printer-related issues
  • Support and troubleshoot workstation operating systems and software applications
  • Assist with data and mail migrations within Microsoft 365 environments (Exchange, SharePoint, Teams)
  • Collaborate with colleagues to deliver seamless client solutions and knowledge sharing
  • Maintain and improve internal systems, processes and knowledge base documentation
  • Provide professional support that meets service level agreements and customer satisfaction targets
  • Liaise with vendors and external providers for hardware and software maintenance

Skills & Experience

  • 2+ years of experience in desktop/helpdesk support within an MSP environment
  • Strong understanding of IT helpdesk ticket flow and service desk operations
  • Hands-on experience supporting Windows 11 environments
  • In-depth knowledge of the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, user management and troubleshooting
  • Strong technical knowledge across PC hardware, application software, networking and printers

Personal Attributes

  • Exceptional written and verbal communication skills, comfortable engaging with stakeholders at all levels
  • Passion for customer service and problem-solving
  • Collaborative mindset with the ability to contribute to team success while working autonomously
  • Adaptable and flexible, with a drive to continuously learn and upskill
  • Strong understanding of networking, desktop support and emerging IT technologies

Why Join

This MSP is dedicated to fostering a culture where learning, collaboration and professional growth are prioritised. You will have the opportunity to work with a wide range of clients, tackle challenging technical issues and develop your career with regular mentorship and training. The team values initiative, encourages innovation and rewards those who are passionate about delivering outstanding client experiences.

If this role excites you, please submit your updated CV or reach out directly

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