Level 2 Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia Robert Half Full time $90,000 - $120,000 per year

COMPANY:

An organically growing IT services provider that delivers tailored technology solutions to clients in the science and healthcare sector.

ROLE SNAPSHOT
:
Technical Specialist

As a Technical Specialist, you'll work in a close-knit team and undertake a broad role resolving client IT issues across M365/ Azure, networking, and various hardware/software issues.

Responsibilities include:

  • Level 2 Helpdesk Support to clients
  • Provide remote/on-site support across desktop, Azure (Entra ID, Intune, Autopilot), Office 365 and Network troubleshooting.
  • Assisting with the setup of new devices e.g. Servers, Laptops, routers
  • Ensure effective documentation of timesheets and reporting.
  • Automation of repetitive tasks.

REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES

Suitable for a Helpdesk/ Service desk Analyst with at least 4+ years' experience across Microsoft cloud technologies – specifically Azure and Microsoft 365.

Ideal for someone looking to join a "tight knit" group with strong technical ability, due to mastering roles and proactively learning to upskill. At the heart, this role involves some exciting work supporting individuals who are making a difference in the medical industry.

The following is required:

  • Experience of M365, Azure (I.A.M, conditional access, Autopilot and Intune).
  • Windows and Exchange server knowledge
  • Basic networking technology understanding.
  • Automation mentality.
  • Logical technical troubleshooting and problem-solving skills.
  • Team player with no ego, proactive attitude, who enjoys knowledge sharing.
  • Great communication skills able to provide solutions to clients over Telephone, email, and Teams.

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