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Guest Services Generalist

2 months ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're passionate about putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide.

The Guest Services Generalist plays a vital role in ensuring our guests receive exceptional service. As a key member of our team, you'll be responsible for completing daily Front Office, Housekeeping, Food & Beverage, and Maintenance functions.

Key Responsibilities:

  • Provide efficient and courteous service to owners and guests, ensuring a warm welcome during their entire stay.
  • Perform a range of tasks, including front desk duties, housekeeping, food and beverage service, and maintenance.
  • Develop a thorough knowledge of our operations, including administration equipment, email, and credit card settlement machines.

What We Offer:

  • A value-driven organization that promotes growth and development for its people.
  • Professional development funding to help you advance your career.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.

What We're Looking For:

  • A genuine passion for customer service and a commitment to delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Enthusiasm, self-motivation, and a positive attitude, with a focus on providing outstanding service.
  • Immaculate presentation and professional grooming standards.
  • Ability to work a flexible roster, including weekends, evenings, and school holiday periods.

Why Travel + Leisure Co.?

We're a global company that values inclusivity, excellence, and fun. Our team is dedicated to delivering exceptional experiences and strengthening our business, its neighboring communities, and the customer experience. We're always looking ahead to what's next and how we can make a positive impact.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.