Guest Services Generalist

2 months ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're passionate about putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide.

The Guest Services Generalist plays a vital role in ensuring our guests receive exceptional service. As a key member of our team, you'll be responsible for completing daily Front Office, Housekeeping, Food & Beverage, and Maintenance functions.

Key Responsibilities:

  • Provide efficient and courteous service to owners and guests, ensuring a warm welcome throughout their stay.
  • Perform a range of tasks, including front desk duties, housekeeping, food and beverage service, and maintenance.
  • Develop a thorough knowledge of our administration systems, including email, word processing, and credit card settlement machines.

What We Offer:

  • A dynamic and inclusive work environment where you can grow and develop your skills.
  • Competitive benefits package, including professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand.

Requirements:

  • Genuine passion for customer service and a commitment to delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards.
  • Ability to work a flexible roster, including weekends, evenings, and school holiday periods.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our global team is passionate about delivering excellence and taking time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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