Night Guest Service Representative

4 days ago

Port Douglas, Queensland, Australia Oaks Hotels Full time

Job Title: Night Guest Service Agent

We are seeking a highly skilled and experienced professional to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort. This is a full-time opportunity that requires a strong commitment to delivering exceptional guest service and maintaining high standards.

Key Responsibilities:

  • Conduct guest arrivals and departures in a timely and efficient manner.
  • Provide personalized and proactive guest service, ensuring that all guests feel welcome and valued.
  • Maintain accurate and up-to-date records of guest accounts, adhering to strict confidentiality policies and procedures.
  • Handle guest queries and complaints in a professional and courteous manner, ensuring that all issues are resolved efficiently and effectively.
  • Work collaboratively with other team members to achieve common goals and objectives.

Qualifications:

  • Minimum 6 months hotel front office experience.
  • A commitment to delivering exceptional customer service and a passion for ensuring that all guests have an enjoyable stay.
  • Strong computer skills and knowledge, with training provided for the reservations system.
  • Professional interpersonal and communication skills, with the ability to work effectively with guests and colleagues.
  • A high standard of personal presentation and a commitment to maintaining a clean and organized work environment.

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