Guest Services Generalist

5 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Services Generalist, you will play a vital role in ensuring that every guest feels welcome and supported throughout their stay.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage front desk operations, including check-in and check-out procedures, room assignments, and guest inquiries.
  • Collaborate with housekeeping, food and beverage, and maintenance teams to ensure seamless guest experiences.
  • Process guest transactions, handle cash and credit card payments, and maintain accurate records.
  • Stay up-to-date on resort operations, including policies, procedures, and services offered.

What We Offer

  • A dynamic and inclusive work environment that values teamwork and collaboration.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A comprehensive benefits package, including competitive compensation, health insurance, and retirement savings plan.
  • Discounted hotel stays and other perks for you and your loved ones.

Requirements

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Impeccable presentation and professional grooming standards.
  • Basic computer skills and knowledge of administrative software.

About Us

Travel + Leisure Co. is a leading hospitality company that operates a portfolio of brands, including resort properties, vacation clubs, and travel services. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.



  • Port Douglas, Queensland, Australia Wyndham Destinations Full time

    About UsAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. Our mission is to provide a world-class vacation experience that exceeds our guests' expectations.Job SummaryWe're seeking a highly motivated and customer-focused Guest Services Generalist to join our team. As a Guest Services Generalist, you will be...


  • Port Douglas, Queensland, Australia Accor Apartments & Realty Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued guests.Key ResponsibilitiesGuest Welcome and Check-in: Roll out the red...


  • Port Douglas, Queensland, Australia Wyndham Destinations Full time

    Deliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about creating unforgettable vacation experiences for our guests. As a Guest Services Generalist, you'll play a vital role in ensuring that every guest feels welcome and valued during their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to...


  • Port Douglas, Queensland, Australia Oaks Hotels Full time

    Job OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort. This is a full-time opportunity that requires a strong commitment to delivering exceptional guest experiences.Key Responsibilities:Conduct guest arrivals and departures in a timely and efficient...


  • Port Douglas, Queensland, Australia Oaks Hotels Full time

    Job OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort. This is a full-time opportunity that requires a strong commitment to delivering exceptional guest experiences.Key ResponsibilitiesConduct guest arrivals and departures in a timely and efficient...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're dedicated to creating unforgettable vacation experiences for our guests. As a Guest Services Generalist, you'll play a vital role in ensuring that every guest feels welcome and valued during their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Host and Face to Face Lead Generator at our Port Douglas resort. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for millions of travelers worldwide. As a key member of our team, you will play a vital role in ensuring our guests have an unforgettable stay at our resorts.Key Responsibilities:Greet and register owners and guests, providing a warm and...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Dining ExperiencesAt Travel + Leisure Co., we're dedicated to creating unforgettable moments for our guests. As a Food and Beverage Attendant, you'll play a vital role in ensuring our resort's dining areas are always welcoming and well-stocked. Your attention to detail and passion for delivering exceptional customer service will make...


  • Port Douglas, Queensland, Australia Wyndham Destinations Full time

    Deliver Exceptional Dining ExperiencesAs a Food and Beverage Service Associate at Wyndham Destinations, you will play a vital role in ensuring our guests have a memorable dining experience at our resort. Your attention to detail, excellent communication skills, and passion for delivering exceptional customer service will make all the difference in creating a...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Dining ExperiencesAt Travel + Leisure Co., we're passionate about creating unforgettable moments for our guests. As a Food and Beverage Service Associate, you'll play a vital role in ensuring our resort's dining venues exceed expectations.Key Responsibilities:Provide exceptional customer service, ensuring a memorable dining experience for...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Dining ExperiencesAt Travel + Leisure Co., we're passionate about creating unforgettable moments for our guests. As a Food and Beverage Service Associate, you'll play a vital role in ensuring our resort's dining venues exceed expectations.Key Responsibilities:Provide exceptional customer service, ensuring a memorable dining experience for...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Dining ExperiencesAt Travel + Leisure Co., we're committed to providing unparalleled hospitality services to our guests. As a Food and Beverage Attendant, you'll play a vital role in ensuring our resort's dining facilities meet the highest standards of quality and service.Key Responsibilities:Provide exceptional customer service to...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Dining ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our guests. As a Food and Beverage Attendant, you will play a vital role in ensuring our resort's dining facilities meet the highest standards of quality and service.Key ResponsibilitiesProvide exceptional customer service to...


  • Port Douglas, Queensland, Australia Marriott Full time

    Community-Focused Work EnvironmentWe invite you to be part of a community-focused work environment where people care about each other and feel a sense of belonging. As a Food & Beverage Service Professional at Sheraton Grand Mirage Resort Port Douglas, you will be part of a team that values collaboration and mutual respect.Opportunities for Growth and...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're committed to providing unparalleled hospitality services to our guests. As a key member of our Housekeeping team, you'll play a vital role in ensuring our guests enjoy a clean, comfortable, and memorable stay.Key Responsibilities:Provide and maintain a high standard of cleanliness,...


  • Port Douglas, Queensland, Australia Accor Apartments & Realty Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued guests.Key ResponsibilitiesGuest Check-In/Check-Out: Ensure a seamless and...

  • Housekeeping Attendant

    11 hours ago


    Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're committed to providing unparalleled hospitality services to our guests. As a key member of our Housekeeping team, you'll play a vital role in ensuring the highest standards of cleanliness, comfort, and service in our guest accommodations.Key Responsibilities:Provide and maintain a high...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're dedicated to providing unparalleled vacation experiences for our guests. As a key member of our Housekeeping team, you'll play a vital role in ensuring our guests feel welcome and comfortable in their accommodations.Key Responsibilities:Provide and maintain a high standard of cleanliness,...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesAs a key member of our Housekeeping team at Travel + Leisure Co., you will play a vital role in ensuring our guests enjoy a clean, comfortable, and memorable stay. Your attention to detail and commitment to excellence will make all the difference in delivering exceptional guest experiences.Responsibilities:Provide and...