Guest Services Generalist
5 days ago
At Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Services Generalist, you will play a vital role in ensuring that every guest feels welcome and supported throughout their stay.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Manage front desk operations, including check-in and check-out procedures, room assignments, and guest inquiries.
- Collaborate with housekeeping, food and beverage, and maintenance teams to ensure seamless guest experiences.
- Process guest transactions, handle cash and credit card payments, and maintain accurate records.
- Stay up-to-date on resort operations, including policies, procedures, and services offered.
What We Offer
- A dynamic and inclusive work environment that values teamwork and collaboration.
- Opportunities for professional growth and development, including training and mentorship programs.
- A comprehensive benefits package, including competitive compensation, health insurance, and retirement savings plan.
- Discounted hotel stays and other perks for you and your loved ones.
Requirements
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Impeccable presentation and professional grooming standards.
- Basic computer skills and knowledge of administrative software.
About Us
Travel + Leisure Co. is a leading hospitality company that operates a portfolio of brands, including resort properties, vacation clubs, and travel services. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.
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