Guest Service Representative

4 weeks ago


Port Douglas, Queensland, Australia Marriott Full time

Role Overview

At Marriott International, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Work collaboratively with the Front Office team to ensure seamless service delivery
  • Handle telephone queries and maintain guest confidentiality at all times
  • Assist with room assignments, check-ins, and check-outs, ensuring accuracy and efficiency

Requirements

  • A positive attitude and a willingness to go above and beyond for our guests
  • Excellent communication and problem-solving skills
  • Experience working in a fast-paced environment, preferably in the hospitality industry
  • A high school certificate or equivalent qualification; a tertiary qualification is highly regarded

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free parking and on-site laundry facilities
  • Employee Assistance Program for physical, emotional, and financial wellbeing

About Marriott International

We're a global hospitality leader with over 31 brands and 8,500 properties across 138 countries. Our people are our greatest asset, and we're committed to creating a culture of belonging and inclusivity. Join us in our mission to deliver exceptional guest experiences and become a part of our global community.



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