Guest Service Representative
4 weeks ago
Role Overview
At Marriott International, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay.
Key Responsibilities
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
- Work collaboratively with the Front Office team to ensure seamless service delivery
- Handle telephone queries and maintain guest confidentiality at all times
- Assist with room assignments, check-ins, and check-outs, ensuring accuracy and efficiency
Requirements
- A positive attitude and a willingness to go above and beyond for our guests
- Excellent communication and problem-solving skills
- Experience working in a fast-paced environment, preferably in the hospitality industry
- A high school certificate or equivalent qualification; a tertiary qualification is highly regarded
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Free parking and on-site laundry facilities
- Employee Assistance Program for physical, emotional, and financial wellbeing
About Marriott International
We're a global hospitality leader with over 31 brands and 8,500 properties across 138 countries. Our people are our greatest asset, and we're committed to creating a culture of belonging and inclusivity. Join us in our mission to deliver exceptional guest experiences and become a part of our global community.
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