Guest Services Generalist

4 weeks ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Generalist, you'll play a vital role in ensuring our guests have an unforgettable experience at our over 270 vacation club resort locations worldwide.

Your Key Responsibilities

  • Provide exceptional customer service to owners and guests, ensuring a warm and welcoming experience throughout their stay.
  • Manage daily front office, housekeeping, food and beverage, and maintenance functions with efficiency and attention to detail.
  • Develop a thorough knowledge of our resort operations, including administration equipment, email, and credit card settlement machines.
  • Collaborate with colleagues to maintain high standards of cleanliness and presentation in guest accommodations and common areas.
  • Prepare and serve food and beverages, ensuring a high level of quality and presentation.

What We Offer

  • A dynamic and inclusive work environment where you can grow and develop your skills.
  • Competitive compensation and benefits package, including professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand.

What We're Looking For

  • A genuine passion for delivering exceptional customer service and creating memorable experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Enthusiasm, self-motivation, and a positive attitude, with a commitment to maintaining high standards of presentation and professionalism.
  • Ability to work a flexible roster, including weekends, evenings, and school holiday periods.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our mission is to put the world on vacation, and we're committed to delivering exceptional experiences for our guests. If you're passionate about hospitality and customer service, we'd love to hear from you.

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