Night Guest Service Agent
3 weeks ago
Job Summary
We are seeking a highly motivated and experienced professional to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities
- Conduct guest arrivals and departures in a timely and efficient manner
- Provide personalized and proactive guest service to ensure guest satisfaction
- Maintain accurate and up-to-date guest records and accounts
- Handle guest queries and complaints in a professional and courteous manner
- Work collaboratively with other departments to ensure seamless guest experience
Requirements
- Minimum 6 months hotel front office experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Availability to work 10pm - 6am x5 nights per week
About Oaks Hotels
Oaks Hotels is a leading hospitality company that offers a range of accommodation options across Australia and New Zealand. We are committed to providing exceptional guest service and creating memorable experiences for our guests.
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