Customer Success Manager

1 week ago

Australia simPRO Group Full time

About the Role

We are seeking a dedicated Customer Success Manager to join our team at Simpro Group. As a key member of our team, you will play a pivotal role in maintaining strong relationships with our valued clients.

Key Responsibilities

  • Build Lasting Relationships: Maintain regular, planned communication with our customers, focusing on retention and satisfaction.
  • Smooth Onboarding: Proactively guide customers through the initial implementation process, ensuring a seamless transition from the implementation team.
  • Journey Facilitation: Act as a trusted advisor throughout the customer's Simpro journey, providing guidance and facilitating access to all available resources.
  • Identify and Resolve Issues: Identify inefficiencies in customer workflows and software utilization, providing assistance and updates to optimize their experience.
  • Drive Satisfaction: Engage in support activities and account-based initiatives to drive customer satisfaction and ensure their needs are met.
  • Revenue Generation: Recognize opportunities to enhance customer value and satisfaction, promoting revenue-generating products and additional training as appropriate.

Requirements

  • Customer-Focused Experience: Previous experience in a customer-facing role, ideally in Customer Success Management, Account Management, or technical implementation within a SaaS company.
  • Passion for Customer Excellence: A customer-centric mindset with a dedication to delivering exceptional service and value.
  • Collaborative Approach: Proactive and collaborative approach, enjoying teamwork and striving for excellent commercial outcomes.
  • Interpersonal Skills: Excellent interpersonal skills with the ability to build trust and rapport with stakeholders at all levels.
  • Tech-Savviness: Comfortable with business process software and a desire to learn, capable of simplifying complex technical topics for customers.
  • Problem-Solving Skills: Exceptional troubleshooting and problem-solving skills, ensuring effective resolution under pressure.
  • Team Player: Ability to thrive in a dynamic team environment, contributing positively to collective success.

Core Values

While experience in the above areas will be highly considered, it's essential to note that the right determination, attitude, and Simpro compatibility are equally important. Our culture and core values are very important to us:

We Are One Team

We Own It

We Innovate

We Care

We Have Fun

We Understand

Simpro Group is an equal opportunity employer, with a best-of-class onboarding program and a very supportive team environment. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders, and minority groups are encouraged to apply.

  • Enterprise Customer Success Manager

    1 week ago

    Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for ensuring our customers achieve their goals and objectives through our software platform.Key ResponsibilitiesAccount ManagementManage a portfolio...

  • Customer Success Manager

    1 week ago

    Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction and delight.Key...

  • Customer Success Manager

    5 days ago

    Australia Sophos Group Full time

    About UsSophos Group is a global leader in advanced security solutions, dedicated to defeating cyberattacks and protecting organizations from various threats. As a pioneer in the cybersecurity industry, Sophos Group defends over 600,000 organizations and 100 million users worldwide, leveraging its expertise in endpoint, network, email, and cloud security...

  • Customer Success Manager

    1 week ago

    Australia Splunk Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Splunk Inc. as a Splunk Customer Success Executive. This is an exciting opportunity to drive customer value and growth while working with a talented team of professionals.Key ResponsibilitiesLead Customer Engagements: Develop and execute strategic plans to achieve...

  • Customer Success Manager

    1 week ago

    Australia Salesforce, Inc. Full time

    About the RoleThe Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.Key...

  • Customer Success Manager

    1 week ago

    Australia Evotix Full time

    Job SummaryEvotix is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop Healthy Customer...

  • Customer Success Manager

    1 week ago

    Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for Direct-to-Consumer (D2C) brands. We are dedicated to providing exceptional customer service solutions to our clients in the rapidly evolving e-commerce industry. Our team is passionate about delivering top-notch customer support, helping our clients grow their businesses, and ensuring their...

  • Customer Success Manager

    21 hours ago

    Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for D2C brands, dedicated to providing exceptional customer service solutions in the rapidly evolving eCommerce industry.We pride ourselves on delivering top-notch customer support, helping our clients grow their businesses, and ensuring their customers have a seamless digital experience.Job...

  • Enterprise Customer Success Manager

    1 week ago

    Australia Tbwa ChiatDay Inc Full time

    About the RoleThe Customer Success Manager will play a critical role in driving business growth and customer satisfaction at Tbwa Chiat/Day Inc. This individual will be responsible for developing and executing strategies to ensure customer success, identify new business opportunities, and build strong relationships with key stakeholders.Key...

  • Scale Customer Success Manager

    1 week ago

    Australia Postman Full time

    About PostmanPostman is a leading collaboration platform for API development, simplifying each step of building an API and streamlining collaboration to help create better APIs—faster.The OpportunityWe're seeking a Customer Success Manager to join our team, responsible for managing a large portfolio of customers and driving customer engagement at scale.Key...

  • Manager of Scaled Customer Success

    5 days ago

    Australia AirTree Ventures Pty Full time

    About the RoleWe are seeking a highly skilled and experienced Manager of Scaled Customer Success to join our team at AirTree Ventures Pty. As a key member of our customer success organization, you will be responsible for leading a team that drives customer satisfaction and retention across our global customer base.Key ResponsibilitiesTeam Leadership: Lead a...

  • Senior Customer Success Manager

    3 days ago

    Australia Seeq Corp. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Seeq Corp. As a key member of our organization, you will play a pivotal role in empowering our customers to transform their businesses.The Customer Success Manager will be responsible for building and nurturing strong relationships with our customers,...

  • Enterprise Customer Success Manager

    1 week ago

    Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Tbwa Chiat/Day Inc. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our products by our enterprise customers.Key ResponsibilitiesCustomer Onboarding: You will be responsible...

  • Technical Customer Success Manager

    4 hours ago

    Australia Accoravillage Full time

    About eSentireeSentire is a leading provider of Managed Detection and Response (MDR) services, protecting the critical assets of 2000+ organizations in 80+ countries across 35 industries from known and unknown cyber threats.Founded in 2001, eSentire's mission is to deliver enterprise-grade security and compliance solutions, leveraging cutting-edge machine...

  • Enterprise Customer Success Manager

    2 days ago

    Australia Cervin Full time

    About the RoleThe Customer Success Manager at Cervin plays a critical role in driving customer adoption and growth. This individual will be responsible for developing and executing strategies to ensure customers achieve their desired outcomes and maximize the value of our solution.Key ResponsibilitiesCustomer Onboarding: Shepherd new customers through the...

  • Technical Customer Success Manager

    1 week ago

    Australia UpGuard Full time

    About UsUpGuard is a leading cybersecurity company that protects the world's data. Our mission is to provide elegant and robust solutions to enable our customers to find, acknowledge, and remediate cyber risk. We leverage our security expertise and software to automate laborious processes, such as monitoring the attack surface of hundreds of vendors or...

  • Senior Customer Success Manager

    1 week ago

    Australia ClearCompany Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at ClearCompany. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and Execute Customer Success PlansWork closely with customers to...

  • Customer Success Manager, Australia

    1 week ago

    Australia vercel Full time

    About the Role:Vercel is seeking a highly skilled Customer Success Manager to join our fast-growing Customer Success team. As a key member of our team, you will be responsible for owning a portfolio of Enterprise customer accounts and driving greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The...

  • Customer Success Manager Architect

    1 week ago

    Australia IBM Full time

    About the RoleAt IBM, we're committed to building a better world through technology and innovation. As a Customer Success Manager Architect, you'll play a critical role in helping our clients achieve their business outcomes with our hybrid cloud and AI growth offerings.Key ResponsibilitiesApply technical skills to identify use cases, design solution...

  • Senior Customer Success Manager

    2 days ago

    Australia Seeq Corporation Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Seeq Corporation. As a key member of our organization, you will play a pivotal role in empowering our customers to transform their businesses.Key ResponsibilitiesDevelop and Implement Success Plans: Create and execute customized success plans that align with our...