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Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Seeq Corporation. As a key member of our organization, you will play a pivotal role in empowering our customers to transform their businesses.
Key Responsibilities- Develop and Implement Success Plans: Create and execute customized success plans that align with our customers' strategic initiatives, ensuring they exceed their expectations.
- Drive Adoption and Renewal: Foster customer adoption through user onboarding, training, and regular touchpoints, while minimizing churn and driving renewal.
- Collaborate with Cross-Functional Teams: Partner with sales, product, training, and support teams to ensure customer needs are met and account plans are executed effectively.
- Identify and Prioritize Customer Needs: Leverage customer relationships to expand to other sites, business units, or partner companies, and identify gaps in Seeq capabilities required to meet customer needs.
- Respond to Customer Concerns: Address customer concerns and roadblocks, providing context and leading them to the right resources.
- 5+ Years of Experience: Proven track record in a customer-facing role for a B2B SaaS company or similar technology company, with exposure to multinational organizations.
- Engineering Background: Experience in an engineering role at a Process Manufacturing or Power Generation organization, focused on driving change management and influencing people.
- Senior-Level Experience: Experience interacting with and presenting to senior director+ levels at global Fortune 500 companies.
- Data-Driven Approach: Adept at translating corporate objectives into strategic priorities for an account and gaining stakeholder alignment.
- Renewal Process Ownership: Experience owning the renewal process and collaborating with sales and services organizations to build and execute account plans.
Seeq Corporation is a remote-first company founded by serial entrepreneurs with extensive experience in high-growth environments. Our mission is to provide software and services that convert industrial process data into meaningful information, improving profitability for our customers.
Benefits- Competitive Salary and Equity Incentives: A$175, A$197,000.00 base salary, plus equity incentives.
- Benefits Package: 12-week paid Seeq family leave, unlimited PTO, internet and mobile phone reimbursements, medical benefits, group term life insurance, short-term and long-term disability insurance pre-tax benefits, voluntary vision and dental (ortho), vacation bonus program, employee assistance program, generous home office allowance, and pet-friendly workspace.
