Senior Customer Success Manager
1 week ago
We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at ClearCompany. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.
Key Responsibilities- Develop and Execute Customer Success Plans
Work closely with customers to understand their business objectives and develop tailored success plans to drive growth and retention.
Drive Adoption and EngagementCollaborate with customers to identify opportunities for adoption and engagement, and develop strategies to drive user onboarding, training, and adoption.
Renewal and ExpansionOwn the renewal process for each customer, ensuring timely renewals and minimizing churn. Identify opportunities for expansion and develop strategies to drive growth.
Account ManagementCollaborate with the account team to develop comprehensive account plans that drive strategy around expansion, cross-selling, and upselling.
Customer AdvocacyBuild and maintain strong relationships with customers, identifying opportunities to leverage customer relationships to expand to other sites, business units, or partner companies.
Requirements- 5+ Years of Experience
Minimum 5 years of experience in a customer-facing role for a B2B SaaS company or similar technology company, with exposure to multinational organizations.
Industry ExpertiseExperience interacting with and presenting to senior director+ levels at global Fortune 500 companies.
Data-Driven ApproachA data-driven individual who understands the importance of customer health indicators and how to pivot account strategy when required.
Business AcumenAdept at translating corporate objectives into strategic priorities for an account and gaining stakeholder alignment.
Renewal and Expansion ExperienceExperience owning the renewal process and collaborating with sales and services organizations to build and execute account plans that lead to customer advocacy and expansion.
What We Offer- Competitive Compensation
A competitive salary and bonus structure.
Comprehensive BenefitsA comprehensive benefits package, including medical, dental, and vision insurance.
Professional DevelopmentOpportunities for professional development and growth within the company.
Remote Work OptionsThe option to work remotely and maintain a healthy work-life balance.
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