Customer Success Manager Architect

1 week ago


Australia IBM Full time
About the Role

At IBM, we're committed to building a better world through technology and innovation. As a Customer Success Manager Architect, you'll play a critical role in helping our clients achieve their business outcomes with our hybrid cloud and AI growth offerings.

Key Responsibilities
  • Apply technical skills to identify use cases, design solution architectures, and build minimum viable products (MVPs) for our clients.
  • Guide IT executives through the changes needed to unlock the full value of hybrid cloud and AI growth offerings.
  • Help clients get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
Requirements
  • Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent.
  • Deeply understand customer business and technology needs.
  • Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of hybrid cloud and AI growth offerings.
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
  • Have handled difficult customers or situations and can demonstrate resolutions.
  • Be willing to take initiative and tackle things on your own.
  • Have the ability to navigate data and people to find answers.
Preferred Qualifications
  • 5-10 years of experience in customer success, professional services, and/or services industries, technical sales (e.g., technology or management consulting).
  • Experience working with OpenShift and hybrid cloud and AI growth offerings.
  • Experience working in B2B enterprise software, SaaS/IaaS/PaaS, and/or cloud.
About IBM

IBM is a leading technology company that helps businesses and governments around the world to innovate and succeed. We're committed to building a better world through technology and innovation.



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