Enterprise Customer Success Manager

1 week ago


Australia Tbwa ChiatDay Inc Full time
About the Role

The Customer Success Manager will play a critical role in driving business growth and customer satisfaction at Tbwa Chiat/Day Inc. This individual will be responsible for developing and executing strategies to ensure customer success, identify new business opportunities, and build strong relationships with key stakeholders.

Key Responsibilities
  • Customer Onboarding and Adoption: Develop and implement onboarding plans to ensure seamless customer adoption and successful product implementation.
  • Risk Identification and Mitigation: Proactively identify and mitigate risks that may impact customer adoption or retention.
  • Technical Guidance and Support: Provide technical guidance and support to customers to ensure successful product implementation and adoption.
  • Business Development and Growth: Identify new business opportunities and develop strategies to drive revenue growth and expansion.
  • Relationship Building and Management: Build and maintain strong relationships with key stakeholders, including customers, sales teams, and executive leadership.
  • Performance Metrics and Reporting: Track and report on key performance metrics to measure customer success and business growth.
Requirements
  • 5+ years of experience in a customer-facing role, preferably in account management, customer success, or business development.
  • Proven track record of driving business growth and customer satisfaction.
  • Strong technical knowledge and understanding of software development and DevOps.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Tbwa Chiat/Day Inc

Tbwa Chiat/Day Inc is a leading marketing and advertising agency that helps businesses succeed in a rapidly changing world. We are committed to delivering innovative solutions that drive business growth and customer satisfaction.



  • Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for ensuring our customers achieve their goals and objectives through our software platform.Key ResponsibilitiesAccount ManagementManage a portfolio...


  • Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Tbwa Chiat/Day Inc. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our products by our enterprise customers.Key ResponsibilitiesCustomer Onboarding: You will be responsible...


  • Australia Glean Technologies, Inc. Full time

    About Glean Technologies, Inc.We're a pioneering company on a mission to revolutionize the way businesses work with knowledge. Our cutting-edge platform combines AI and knowledge to create a seamless experience for enterprises. We're building a system of intelligence that will transform the way companies operate, making knowledge work faster and more...


  • Australia Salesforce, Inc. Full time

    About the RoleThe Customer Success Manager serves as a strategic partner for our enterprise customers, driving value and growth through our Signature Success Plan. This role requires a deep understanding of our customers' business needs and a proven ability to deliver results.Key ResponsibilitiesDevelop and execute customer success plans to drive business...


  • Australia Schneider Electric Norge AS Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Schneider Electric Norge AS. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our VIP EcoStruxure IT customers in Australia and other...


  • Australia Cervin Full time

    About the RoleThe Customer Success Manager at Cervin plays a critical role in driving customer adoption and growth. This individual will be responsible for developing and executing strategies to ensure customers achieve their desired outcomes and maximize the value of our solution.Key ResponsibilitiesCustomer Onboarding: Shepherd new customers through the...


  • Australia oilandgas Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team in Australia. As a key member of our organization, you will be responsible for driving the success of our VIP EcoStruxure IT customers in Australia and other regions.Key ResponsibilitiesCustomer Success: Build strong relationships with VIP...


  • Australia vercel Full time

    About the Role:Vercel is seeking a highly skilled Customer Success Manager to join our fast-growing Customer Success team. As a key member of our team, you will be responsible for owning a portfolio of Enterprise customer accounts and driving greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The...


  • Australia Salesforce, Inc. Full time

    About the RoleThe Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.Key...


  • Australia IBM Full time

    About the RoleAt IBM, we're committed to building a better world through technology and innovation. As a Customer Success Manager Architect, you'll play a critical role in helping our clients achieve their business outcomes with our hybrid cloud and AI growth offerings.Key ResponsibilitiesApply technical skills to identify use cases, design solution...


  • Australia Accoravillage Full time

    About eSentireeSentire is a leading provider of Managed Detection and Response (MDR) services, protecting the critical assets of 2000+ organizations in 80+ countries across 35 industries from known and unknown cyber threats.Founded in 2001, eSentire's mission is to deliver enterprise-grade security and compliance solutions, leveraging cutting-edge machine...


  • Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction and delight.Key...


  • Australia IBM Full time

    About the RoleAt IBM, we're committed to building a better world through technology and innovation. As a Customer Success Manager (Architect), you'll play a critical role in helping our clients achieve their business outcomes with our hybrid cloud and AI growth offerings.Key ResponsibilitiesIdentify and develop use cases that drive business value for our...


  • Australia Sophos Group Full time

    About UsSophos Group is a global leader in advanced security solutions, dedicated to defeating cyberattacks and protecting organizations from various threats. As a pioneer in the cybersecurity industry, Sophos Group defends over 600,000 organizations and 100 million users worldwide, leveraging its expertise in endpoint, network, email, and cloud security...


  • Australia Splunk Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Splunk Inc. as a Splunk Customer Success Executive. This is an exciting opportunity to drive customer value and growth while working with a talented team of professionals.Key ResponsibilitiesLead Customer Engagements: Develop and execute strategic plans to achieve...


  • Australia Evotix Full time

    Job SummaryEvotix is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop Healthy Customer...


  • Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for Direct-to-Consumer (D2C) brands. We are dedicated to providing exceptional customer service solutions to our clients in the rapidly evolving e-commerce industry. Our team is passionate about delivering top-notch customer support, helping our clients grow their businesses, and ensuring their...


  • Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for D2C brands, dedicated to providing exceptional customer service solutions in the rapidly evolving eCommerce industry.We pride ourselves on delivering top-notch customer support, helping our clients grow their businesses, and ensuring their customers have a seamless digital experience.Job...


  • Australia SmartRecruiters Inc Full time

    About SmartRecruiters IncSmartRecruiters Inc is a leading global employer in the recruitment software industry, dedicated to connecting people to jobs at scale. As a pioneer in enterprise recruitment software, we offer a cloud-based global Hiring Success platform that enables teams to attract, select, and hire the best talent. Our platform is used by 4,000...


  • Australia Postman Full time

    About PostmanPostman is a leading collaboration platform for API development, simplifying each step of building an API and streamlining collaboration to help create better APIs—faster.The OpportunityWe're seeking a Customer Success Manager to join our team, responsible for managing a large portfolio of customers and driving customer engagement at scale.Key...