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Enterprise Customer Success Manager

2 months ago

Australia ACCS - ARES Customer Care Solutions GmbH Full time

About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for ensuring our customers achieve their goals and objectives through our software platform.

Key Responsibilities

  • Account Management
    • Manage a portfolio of enterprise accounts, providing strategic guidance and support to ensure customer success.
    • Develop and maintain strong relationships with key stakeholders, including dental office leadership and central office leadership.
  • Customer Success Strategy
    • Execute a customer success strategy that focuses on high-touch points and relationship building with dental offices.
    • Identify and prioritize opportunities to drive customer growth and retention.
  • Process Improvement
    • Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion.
  • Upselling and Cross-Selling
    • Plan and execute targeted campaigns to upsell new modules and software additions to existing customers.
  • Customer Satisfaction
    • Conduct regular reviews with customers and the team to determine customer satisfaction and utilization levels.

Requirements

  • 5+ years of experience in customer success in SAAS or similar product.
  • Previous experience with renewals.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree or extensive experience.
  • Experience in management consulting.
  • Excitement to learn about artificial intelligence, insurance, dentistry, and technology.
  • Strong work ethic and hustle to achieve results in a high-growth startup environment.
  • Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required.

Why ACCS - ARES Customer Care Solutions GmbH?

  • Competitive compensation and equity.
  • Fully remote working policy for US-based employees.
  • 401k plans with a matching program.
  • Medical, dental, and vision coverage: 99% employee premium covered, 75% dependent premium covered.
  • Life and AD+D insurance.
  • 8 weeks paid parental leave.
  • Optional HSA with employer contribution.
  • Flexible PTO and paid holidays.
  • Annual learning and development stipend.
  • Work from home stipend.

Our Values

  • Ambition: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep, and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.