LCL Growth Manager

1 week ago

Melbourne, Victoria, Australia beBeeManagement Full time $140,000 - $180,000
Area Product Manager

The Area Head of LCL is responsible for developing and implementing strategies to drive LCL growth and profitability in the Area.

This role ensures flawless execution while providing expertise and guidance to the team.

The Area Head of LCL is responsible for delivering a dynamic, sellable product to customers and ensuring that operations are executed on time and in line with customer success within the LCL product.

Main Responsibilities
  • Market Analysis: Identify market trends, opportunities, and customer needs to develop effective strategies.
  • Product Development: Develop and execute global initiatives and strategy within the Area, building bridges between Product Development, Operations, and Sales.
  • Carrier & Customer Relationship Management/Procurement: Support the CEN function in maintaining carrier relations, drive cost reductions by optimizing carrier allocation and contracts, and actively build and maintain strong relationships with customers.
  • Pricing Management: Take responsibility for all Area LCL pricing activities, including but not limited to price setting, define pricing strategies, and ensure healthy margins.
  • Operations Execution: Ensure adherence to standard processes and customer-specific IOPs, implement and monitor standard processes and systems within the Area, ensuring proper documentation.
  • Performance Management: Manage and improve the performance of the LCL service/product in the Area, drive product profitability through upselling and cost management, strengthen engagement with the global network, and drive added value through collaboration.
  • People Management: Coach, motivate, and build a high-performing team, lead by example to inspire and energize the team.
Key Performance Indicators
  • LCL volume growth and profitability.
  • EBIT and GP improvement.
  • Pricing competitiveness and margin control.
  • Customer satisfaction (measured via feedback and retention).
  • Operational KPI adherence (timeliness, quality, documentation).

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