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Customer Engagement Coordinator

2 months ago

Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time

Voyages Indigenous Tourism Australia specializes in immersive travel experiences set in breathtaking natural environments, including iconic locations.

This position is based in our Sydney office, which acts as a pivotal support center for our operational teams across various destinations.

We are looking for a skilled and proactive communicator who is passionate about tourism and dedicated to enhancing guest satisfaction to join our Travel Centre Team as a Customer Engagement Coordinator. In this role, you will be responsible for efficiently managing and promptly addressing online feedback and post-visit surveys for all Voyages Indigenous Tourism Australia offerings.

Key Responsibilities:

  • Acting as the primary contact for all guest feedback and ensuring that insights are communicated for resolution by the operational teams.
  • Enhancing Voyages revenue by identifying and capitalizing on sales opportunities, including upselling and cross-selling.
  • Executing administrative tasks that facilitate the reservations process and address service-related issues.

To excel in this role, you will need:

  • 4-5 years of experience in hotel front office, reservations, or a travel-related position.
  • Familiarity with Opera Reservations or Property Management Systems and/or other Hotel Front Office Systems.
  • A solid understanding of hotels and resorts, including their services and amenities.

This role offers more than just employment.
You will join a company dedicated to social responsibility, supporting communities, and working alongside a committed team in a positive work environment. Additional benefits include a hybrid work model, competitive compensation, property discounts, and a modern office equipped with various amenities. We value high achievers and provide extensive development opportunities to help our top performers reach their objectives.

If you are seeking a fulfilling opportunity to grow and make a difference, we encourage you to consider this role.

  • A Criminal History Check is a mandatory step in our recruitment process.
  • Join a company that prioritizes social responsibility.
  • Enjoy a hybrid working environment.