Omnichannel Customer Engagement Capability Manager

2 weeks ago

Sydney, New South Wales, Australia Eli Lilly Full time
Job Title: Omnichannel Customer Engagement Capability Manager

Lilly is a global healthcare leader dedicated to making life better for people around the world. We are seeking a highly skilled Omnichannel Customer Engagement Capability Manager to join our team.

Job Summary:

The Omnichannel Customer Engagement Capability Manager will play a critical role in accelerating reach to patients by overseeing omnichannel marketing across ANZ brands. This position requires a strategic thinker who can effectively influence across brands and enable strong execution of effective omnichannel campaigns to enhance customer engagement across channels.

Key Responsibilities:
  • Partner with cross-functional ANZ brand teams to embed Omnichannel strategy, development, and execution consistently across ANZ brands.
  • Identify gaps and propose solutions to effectively embed Omnichannel Capabilities within each brand team.
  • Establish and lead monthly governance to monitor existing campaigns and adjust based on performance.
  • Partner with brand teams on the development and implementation of new and major digital solutions, including developing and embedding marketing automation capabilities.
  • Partner with sales capabilities and sales leadership to drive more coordinated customer engagement across brand teams and sales teams.
  • Represent ANZ in Regional and Global Multichannel Marketing initiatives and ANZ reviews.
  • Stay informed about emerging technologies, platforms, and trends, including from external and parallel industries, and bring appropriate advancements and ideas into internal consideration to be a leader in Technology and Tools.
  • Evaluate and implement tools that enhance customer interactions and streamline processes.
Requirements:
  • Bachelor's degree in Marketing, Business, or related field.
  • Minimum 2 years of experience in omnichannel marketing.
  • Strong understanding of digital marketing and customer journey mapping.
  • Excellent leadership, communication, and project management skills.
  • Stakeholder management.
  • High learning agility and attention to detail.
  • Ability to manage competing priorities.
  • Ability to proactively identify problems and propose solutions to solve them.
Lilly is an Equal Opportunity Employer:

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

  • Omnichannel Customer Engagement Strategy Manager

    3 days ago

    Sydney, New South Wales, Australia Eli Lilly Full time

    About the Role:We are seeking a highly skilled Omnichannel Customer Engagement Capability Manager to join our team at Eli Lilly. This is a critical role that requires a strategic thinker who can effectively influence across brands and enable strong execution of effective omnichannel campaigns to enhance customer engagement across channels.Key...

  • Marketing Operations and Capabilities Director

    5 days ago

    Sydney, New South Wales, Australia Eli Lilly Full time

    Job Title: Marketing Operations and Capabilities DirectorJob Summary:Lilly is seeking a Marketing Operations and Capabilities Director to accelerate reach to patients by overseeing omnichannel marketing and sales capabilities. This role requires a strategic thinker who can lead a team to execute effective omnichannel campaigns and enhance customer engagement...

  • Marketing Operations and Capabilities Director

    19 hours ago

    Sydney, New South Wales, Australia Eli Lilly Full time

    Job Summary:The Marketing Operations and Capabilities Director will play a critical role in accelerating reach to patients by overseeing omnichannel marketing and sales capabilities, along with marketing operations. This position requires a strategic thinker who can lead a team to execute effective omnichannel campaigns and enhance customer engagement across...

  • Director, Omnichannel Experience Strategist

    2 months ago

    Sydney, New South Wales, Australia ResMed Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Omnichannel Experience Strategist to lead our team in delivering seamless and immersive experiences across various online and offline touchpoints.Key ResponsibilitiesOmnichannel Experience Leadership & Vision: Develop and execute a comprehensive vision for omnichannel experiences,...

  • Marketing Operations Director

    2 weeks ago

    Sydney, New South Wales, Australia Eli Lilly Full time

    Job Title: Marketing Operations DirectorLilly is seeking a Marketing Operations Director to accelerate reach to patients by overseeing omnichannel marketing and sales capabilities. This role requires a strategic thinker who can lead a team to execute effective omnichannel campaigns and enhance customer engagement across various channels.Key...

  • Customer Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Unlock Your Potential in a Global BusinessAre you ready to take your career to the next level in a dynamic and innovative company? EP Healthcare is seeking a talented Customer Marketing Manager to join our team in North Sydney. As a key member of our marketing and customer care team, you will play a crucial role in driving revenue growth and customer...

  • Customer Marketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Unlock Your Potential in a Global BusinessAre you ready to take your marketing career to the next level? We're seeking a talented Customer Marketing Manager to join our team in North Sydney. As a key member of our marketing and customer care team, you'll have the opportunity to work with a global business that's at the forefront of innovation in hearing care...

  • Customer Marketing Manager

    5 days ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Customer Marketing Manager - Growth ExpertAre you a marketing professional looking to drive growth and customer engagement? We're seeking a Customer Marketing Manager - Growth Expert to join our team at EP Healthcare. As a key member of our marketing team, you will be responsible for developing and executing marketing campaigns that drive revenue growth and...

  • National Business Development Manager

    19 hours ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job OverviewAs a key member of the William Grant & Sons team, the National Business Development Manager will be responsible for developing and delivering the customer marketing strategy for the Australian market. This role will focus on executing optimized digital and physical omnichannel customer marketing plans that effectively influence product choice at...

  • Marketing Operations Director

    7 days ago

    Sydney, New South Wales, Australia Eli Lilly Full time

    Job Summary:The Marketing Operations Director will play a critical role in accelerating reach to patients by overseeing omnichannel marketing and sales capabilities, along with marketing operations. This position requires a strategic thinker who can lead a team to execute effective omnichannel campaigns and enhance customer engagement across various...

  • Customer Marketing Manager

    1 month ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Unlock Your Potential in a Dynamic Marketing RoleEP Healthcare is seeking a talented Customer Marketing Manager to join our team in North Sydney. As a key member of our marketing and customer care team, you will play a crucial role in driving revenue growth and customer engagement.Key Responsibilities:Craft compelling customer journeys that resonate with our...

  • Customer Marketing Lead

    20 hours ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Unlock Your Potential in a Dynamic Marketing RoleEP Healthcare is seeking a skilled Customer Marketing Manager to join our team in North Sydney. As a key member of our marketing and customer care team, you will play a crucial role in driving revenue growth and customer engagement.Key Responsibilities:Crafting Customer Journeys: Utilize data to create...

  • National Business Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job IntroductionTo drive business growth and customer satisfaction, we are seeking a highly skilled National Business Manager to lead our customer marketing strategy and deliver our Premium Partner of Choice customer vision. This role will execute optimised digital and physical Omnichannel customer marketing plans that effectively influence product choice at...

  • National Business Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job IntroductionTo drive business growth and customer satisfaction, we are seeking a highly skilled National Business Manager to lead our customer marketing strategy and deliver our Premium Partner of Choice customer vision. This role will execute optimised digital and physical Omnichannel customer marketing plans that effectively influence product choice at...

  • Customer Marketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia EP Healthcare Full time

    Unlock Your Potential in a Global BusinessAre you ready to take your marketing career to the next level in a dynamic and innovative company? EP Healthcare is seeking a talented Customer Marketing Manager to join our team in North Sydney. As a key member of our marketing and customer care team, you will have the opportunity to work on exciting projects,...

  • National Business Development Manager

    3 weeks ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job Title: National Business ManagerAbout the RoleWe are seeking an experienced National Business Manager to join our team at William Grant & Sons. As a key member of our customer marketing team, you will be responsible for developing and delivering our customer marketing strategy, driving commercial growth, and building strong relationships with our...

  • Capability Manager

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Capability Manager to join our team at Westpac Group. As a key member of our organization, you will play a critical role in driving capability development and maximizing workforce performance.Key ResponsibilitiesCollaborate with cross-functional teams to drive capability development and performance...

  • National Business Development Manager

    3 weeks ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job Title: National Business ManagerAbout the RoleWe are seeking an experienced National Business Manager to join our team at William Grant & Sons. As a key member of our customer marketing team, you will be responsible for developing and delivering our customer marketing strategy, driving commercial growth, and building strong relationships with our...

  • National Business Development Manager

    1 week ago

    Sydney, New South Wales, Australia William Grant & Sons Full time

    Job Title: National Business ManagerAbout the RoleWe are seeking an experienced National Business Manager to join our team at William Grant & Sons. As a key member of our customer marketing team, you will be responsible for developing and delivering our customer marketing strategy, driving commercial growth, and building strong relationships with our...

  • Customer Engagement Director

    7 days ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Drive customer growth and retention through targeted campaigns across owned channels, including eDM, push notifications, and SMS. Collaborate with the wider marketing team to manage campaigns that convert and retain Monthly Active Users, while analysing data to optimize performance. Oversee both lifecycle and trade driving marketing efforts, develop Martech...