Customer Engagement Lead

2 weeks ago

Sydney, New South Wales, Australia Spacetalk Full time
{"Content": "Customer Engagement & Retention Lead

About Us

At Spacetalk, we are a pioneering technology company dedicated to crafting innovative, life-enhancing connected wearables, mobile devices, and software for families and seniors. Our mission is to empower people to stay connected, safe, and engaged, regardless of their age or stage in life.

About the Role

The Customer Engagement & Retention Lead will play a pivotal role in optimizing customer engagement and retention through data-driven campaign management and site optimizations. This role will focus on maximizing campaign delivery, enhancing app launch effectiveness, improving mobile retention, and establishing best practices across Klayvio setup, data management, and flow optimization.

Key Responsibilities:

  • Oversee Klayvio setups, data management, and template building to ensure an organized, scalable approach to customer engagement.
  • Identify and implement opportunities to improve customer experience and increase conversions on Spacetalk's digital platforms.
  • Design, execute, and monitor marketing campaigns that drive engagement, retention, and loyalty, refining the approach based on data insights.
  • Continuously analyze the effectiveness of customer flows and refine them to increase engagement, conversions, and retention.
  • Collaborate on app launch initiatives, driving user adoption and optimizing customer journey touchpoints.
  • Develop strategies and initiatives to increase mobile user retention, leveraging data insights and feedback.
  • Conduct ongoing analysis to measure campaign success, report on key metrics, and make data-driven recommendations for improvement.

Requirements

  • Proven experience in Klayvio, from setup and data structuring to advanced flow and campaign optimization.
  • Ability to interpret complex data sets, identify trends, and apply insights to enhance campaign performance and customer retention.
  • Passionate about understanding customer needs and dedicated to creating engaging, retention-focused experiences.
  • Solid understanding of site optimization, CRM tools, and data-driven marketing strategies.
  • Strong organizational abilities to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
  • Adept at identifying and implementing process improvements for campaign delivery and customer engagement.

Working with us offers a dynamic, fast-paced startup culture and the opportunity to play a pivotal role in Spacetalk's international growth. Our company values - Innovate, Engage & Elevate - are embedded in how we work and grow together as a team. If you're ready to elevate customer engagement and drive results through data-driven digital marketing and retention strategies, we'd love to hear from you.", "Benefits of the Role": "Benefits

  • Competitive salary with performance-based incentives.
  • Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
  • Flexible working environment with a hybrid model of remote work and office presence.
  • The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk's international growth.
  • Career progression opportunities as Spacetalk continues to scale.
", "Why Choose Us": "Why Choose Spacetalk

We believe in innovation, integrity, and a customer-first approach in everything we do. As we expand globally, we are committed to delivering best-in-class products that improve the lives of our users. Our values - Innovate, Engage & Elevate - are embedded in how we work and grow together as a team. If you're passionate about making a meaningful impact, we'd love to hear from you.", "How to Apply": "

Apply today and help Spacetalk make a lasting impact in the lives of our customers

", "Note": "

Please ensure to include your resume, cover letter, and any relevant work samples with your application.

", "Disclaimer": "

By applying for this role, you acknowledge that you have reviewed and agree to our Privacy Policy and Terms of Use.

", "Contact Information": "

Please direct your inquiries to careers@spacetalk.com.

"}

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