Customer Resolution Specialist
4 weeks ago
We are seeking a highly skilled Customer Resolution Expert to join our team at Optus. As a key member of our Customer Resolution Team, you will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner.
Your Key Responsibilities- Investigate and resolve customer complaints in a timely and effective manner.
- Work with customers to develop and implement feasible and affordable payment plans.
- Ensure that company rules and policies are being applied in all CSG transactions.
- Collaborate with stakeholders to resolve or develop solutions through effective researching, problem solving and by demonstrating our Be Brave, Be Curious and Create Connections behaviors.
- Strong problem-solving and negotiation skills.
- Excellent communication and interpersonal skills.
- Ability to understand and articulate written and verbal issues.
- Ability to develop strong and lasting customer relationships.
- Inclusive paid parental leave, up to 14 weeks for the primary care giver.
- Access to resources, webinars and support via the 'Parents at Work portal'.
- Opportunities for growth and development through our extensive online and facilitator-led learning catalogue.
- Connect at work through one of our employee-led volunteer groups.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
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Customer Resolutions Specialist
2 weeks ago
Melbourne, Victoria, Australia Superloop Full timeJob Title: Customer Resolutions SpecialistJob Summary: We are seeking a highly skilled Customer Resolutions Specialist to join our team at Superloop. As a key member of our Consumer unit, you will be responsible for delivering exceptional customer experiences through effective issue resolution and complaint management.Key Responsibilities:Respond to and...
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Customer Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Superloop Full timeJob Title: Customer Resolution SpecialistJob Summary: We are seeking a highly skilled Customer Resolution Specialist to join our team at Superloop. As a key member of our Consumer unit, you will be responsible for finding mutually positive outcomes for our customers and the business, while ensuring that the root cause of issues is identified and...
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Senior Customer Resolutions Specialist
1 month ago
Melbourne, Victoria, Australia AIA Full timeUnlock Your PotentialAIA is seeking a highly skilled and motivated individual to join our dispute resolutions team as a Senior Customer Resolutions Specialist. This exciting opportunity will challenge you to provide exceptional customer experiences and drive business growth.About the Role:We are looking for a talented professional with experience in...
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Senior Customer Resolutions Specialist
4 weeks ago
Melbourne, Victoria, Australia AIA Full timeUnlock Your PotentialAIA is seeking a highly skilled and motivated individual to join our dispute resolutions team as a Senior Customer Resolutions Specialist. This exciting 12-month contract opportunity will challenge you to provide exceptional customer experiences and take your career to the next level.About the Role:We are looking for a talented...
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Customer Resolution Specialist
7 days ago
Melbourne, Victoria, Australia Superloop Full timeEnabling Better Internet for Australian Homes and BusinessesAt Superloop, we're committed to delivering on our customer promise: Super-fast, Super-reliable, and Super-easy internet access for all Australian homes. As a key member of our Consumer unit, you'll play a vital role in bringing together systems, processes, and people to deliver this experience...
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Customer Resolutions Specialist
3 weeks ago
Melbourne, Victoria, Australia Superloop Full timeJob DescriptionAs a Customer Resolutions Representative at Superloop, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to resolve customer complaints in a timely and professional manner, ensuring that our customers receive the best possible service.Key Responsibilities:Respond to and resolve...
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Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in the ANZ Customer Resolution, Remediation and Assurance Portfolio. As a key member of our team, you will provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.As a Dispute Resolution...
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Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeDispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...
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Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in Australia Retail. As a key member of our Complaints Resolution Division, you will be responsible for providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a focus on scams.As a Dispute Resolution...
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Dispute Resolution Specialist
2 months ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe're seeking a highly skilled Dispute Resolution Manager to join our ANZ Customer Resolution, Remediation and Assurance Portfolio team. As a key member of our team, you'll provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.Your expertise will be...
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Disputes Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeSeeking a Disputes Resolution SpecialistAt Team Global Express, we're looking for a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a key member of our team, you'll be responsible for resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
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Senior Dispute Resolution Specialist
7 days ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleThe Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting...
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Dispute Resolution Specialist
2 months ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleAs a Dispute Resolution Manager in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team of specialists providing expert advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams. The role supports caseworkers in...
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Complaints Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Resolution SpecialistThe HiTech Group is seeking a skilled Complaints Resolution Specialist to join their team. As a Complaints Resolution Specialist, you will be responsible for assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing...
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Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.Key...
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Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob DescriptionThis job opportunity is inclusive of a casual loading of 25%.Hudson Australia seeks a Dispute Resolution Specialist to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Key responsibilities will include:Dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions,...
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Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution SpecialistTeam Global Express (TGE) is seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a Dispute Resolution Specialist, you will resolve invoice discrepancies related to shipments, invoices, and services across the business.Key Responsibilities:Investigate and resolve invoice...
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Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution Specialist OpportunityWe are seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions team at Team Global Express. As a Dispute Resolution Specialist, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
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Software Incident Resolution Specialist
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Melbourne, Victoria, Australia imc AG Full timeSoftware Incident SpecialistAt imc AG, we're seeking a skilled Software Incident Specialist to join our team. As a key member, you'll provide expert technical support to our customers across the APAC region using our cloud-based Learning Management System (LMS).ResponsibilitiesLead customer support for timely and professional issue resolutionConduct root...
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Disputes Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDisputes Resolution Specialist Opportunity at Team Global ExpressWe are seeking a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team at Team Global Express (TGE). As a Disputes Resolution Specialist, you will play a crucial role in resolving invoice discrepancies related to shipments, invoices, and services across the...