Customer Resolution Specialist

4 weeks ago


Melbourne, Victoria, Australia Singtel Group Full time
About the Role

We are seeking a highly skilled Customer Resolution Expert to join our team at Optus. As a key member of our Customer Resolution Team, you will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner.

Your Key Responsibilities
  • Investigate and resolve customer complaints in a timely and effective manner.
  • Work with customers to develop and implement feasible and affordable payment plans.
  • Ensure that company rules and policies are being applied in all CSG transactions.
  • Collaborate with stakeholders to resolve or develop solutions through effective researching, problem solving and by demonstrating our Be Brave, Be Curious and Create Connections behaviors.
What You'll Need
  • Strong problem-solving and negotiation skills.
  • Excellent communication and interpersonal skills.
  • Ability to understand and articulate written and verbal issues.
  • Ability to develop strong and lasting customer relationships.
What We Offer
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver.
  • Access to resources, webinars and support via the 'Parents at Work portal'.
  • Opportunities for growth and development through our extensive online and facilitator-led learning catalogue.
  • Connect at work through one of our employee-led volunteer groups.
About Us

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.



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