Software Incident Resolution Specialist
2 weeks ago
At imc AG, we're seeking a skilled Software Incident Specialist to join our team. As a key member, you'll provide expert technical support to our customers across the APAC region using our cloud-based Learning Management System (LMS).
Responsibilities
- Lead customer support for timely and professional issue resolution
- Conduct root cause analysis, resolve tickets, and provide workarounds or route to hosting/software development teams
- Coordinate incident analysis and resolution efforts between teams
- Develop in-depth knowledge of our Enterprise software platform
- Share expertise by creating customer help documentation
Requirements
- 2-3 years' technical experience in a support/management role
- IT support experience, log/error analysis, and SQL/HTML/XML/CSS/Java skills
- Excellent analytical, communication, and team skills
- Ability to motivate and influence others
- IT-related degree or qualification
What You'll Get
- Collaborative, diverse team environment
- Part of a global business with a unique approach
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