Senior Customer Resolutions Specialist

1 month ago


Melbourne, Victoria, Australia AIA Full time

Unlock Your Potential

AIA is seeking a highly skilled and motivated individual to join our dispute resolutions team as a Senior Customer Resolutions Specialist. This exciting opportunity will challenge you to provide exceptional customer experiences and drive business growth.

About the Role:

We are looking for a talented professional with experience in investigating and resolving complex complaints, liaising with external disputes bodies, and managing customer complaints in line with regulatory SLAs. As a Senior Customer Resolutions Specialist, you will be responsible for preparing complaints for independent review committees and providing recommendations to business stakeholders.

Key Responsibilities:

  • Investigate and resolve complex complaints in a timely and professional manner
  • Liaise with external disputes bodies to resolve complaints efficiently
  • Manage customer complaints in line with regulatory SLAs and company policies
  • Prepare complaints for independent review committees and provide recommendations to business stakeholders

What We Offer:

At AIA, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. As a Senior Customer Resolutions Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Requirements:

  • Experience in dispute resolution and customer complaints management
  • Strong negotiation and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of regulatory SLAs and company policies

Why Choose AIA:

AIA is a leading life insurance company that is committed to helping people live healthier, longer, better lives. We offer a range of benefits and programs that support our employees' physical and mental wellbeing, including access to training and development opportunities, career development through internal mobility, and a comprehensive benefits package.



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