Senior Customer Resolutions Specialist
1 month ago
Unlock Your Potential
AIA is seeking a highly skilled and motivated individual to join our dispute resolutions team as a Senior Customer Resolutions Specialist. This exciting opportunity will challenge you to provide exceptional customer experiences and drive business growth.
About the Role:
We are looking for a talented professional with experience in investigating and resolving complex complaints, liaising with external disputes bodies, and managing customer complaints in line with regulatory SLAs. As a Senior Customer Resolutions Specialist, you will be responsible for preparing complaints for independent review committees and providing recommendations to business stakeholders.
Key Responsibilities:
- Investigate and resolve complex complaints in a timely and professional manner
- Liaise with external disputes bodies to resolve complaints efficiently
- Manage customer complaints in line with regulatory SLAs and company policies
- Prepare complaints for independent review committees and provide recommendations to business stakeholders
What We Offer:
At AIA, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. As a Senior Customer Resolutions Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Requirements:
- Experience in dispute resolution and customer complaints management
- Strong negotiation and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of regulatory SLAs and company policies
Why Choose AIA:
AIA is a leading life insurance company that is committed to helping people live healthier, longer, better lives. We offer a range of benefits and programs that support our employees' physical and mental wellbeing, including access to training and development opportunities, career development through internal mobility, and a comprehensive benefits package.
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