Senior NDIS Operations Manager

2 weeks ago

Melbourne, Victoria, Australia DNV Full time

NDIS Operations Manager Position

The successful candidate will lead a highly professional team of individuals responsible for all matters concerning NDIS Operations. This includes quality, technical, and resource planning activities for the NDIS team. The candidate will also be responsible for initiating, driving, and implementing change projects within operations to ensure simplification, improved operational efficiency, and effectiveness.

Key Responsibilities

  • Leading, developing, and driving NDIS Operations activities in Australia.
  • Ensuring audit data in the system is correct and updated in the systems and other applications.
  • Managing and developing the Operations team by mentoring and coaching less experienced members.
  • Driving and ensuring quality levels and technical audits, reports, and processes comply with NDIS scheme requirements, DNV policies, processes, and guidelines.
  • Responsible for technical reviews on time/schedule and following NDIS scheme requirements; provide inputs into competency improvement.
  • Managing competence of people for all roles as well as auditor qualification as per accreditation requirements and DNV procedures.
  • Effective implementation of customer complaints management, reporting, and ensuring improvement actions are implemented for enhancing customer satisfaction.
  • Effective implementation of appeal management and managing impartial review of appeal and initiating actions needed.
  • Ad hoc reporting and other related activities.

Benefits

  • We offer a hybrid work model to foster our culture while providing you with working flexibility.
  • We will support you with membership fees for your relevant governing body applicable to your position.
  • We enjoy regular social get togethers to foster our culture.
  • We have a generous parental leave and long service leave policy.
  • We cover permanent employees for life and total permanent disability insurance as well as salary continuance insurance to safeguard you within our DNV Superannuation scheme.

Requirements

  • Bachelor's Degree in a relevant field.
  • At least 5 years of relevant/similar experience in NDIS, preferably in another Notified body.
  • Proven experience/responsibility for financial performance.
  • NDIS Qualified Lead Auditor.
  • In-depth knowledge of Certification Processes and Accreditation requirements.
  • Ability to use analytical data to monitor and drive operational performance.
  • Solution-oriented mindset with a keen interest in proposing and driving change when required.
  • Proactive, analytical, and organized with a good commercial mindset.
  • Strong interpersonal and communication skills.
  • Good command of the English Language.
  • Ability to quickly understand and analyze complex issues and problems; come up with sound and rational judgements.
  • Ability to interact and cooperate across other cultures.
  • A high degree of resilience.

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