NDIS Operations Director

4 weeks ago

Melbourne, Victoria, Australia DNV Full time

The NDIS Operations Director will lead a professional team and be responsible for all matters concerning Operations, Quality, Technical, and Resource Planning Activities for the NDIS team. He/she will also be responsible for initiating, driving, and implementing change projects within operations to ensure simplification, improved operational efficiency, and effectiveness. He/She will also be responsible for the financial performance of the unit. He/She is responsible for driving and ensuring that the quality levels and technical audits, reports, and processes are complied with based on NDIS scheme requirements, DNV policies, processes, and guidelines.

The successful candidate will be responsible for:

  • Leading, developing, and driving the NDIS Operations activities in Australia.
  • Ensuring that the audit data in the system is correct and updated in the systems and other applications.
  • Managing and developing the Operations team by mentoring and coaching less experienced members.
  • Driving and ensuring that the quality levels and technical audits, reports, and processes are complied with based on the NDIS scheme requirements, DNV policies, processes, and guidelines.
  • Responsible for the Technical Reviews on time/schedule and following the NDIS scheme requirements; provide inputs into their competency improvement.
  • Managing the process of the competence of the people for all roles as well as auditor qualification as per the accreditation requirements and DNV procedures. This includes the initial qualification as well as maintaining them to comply with accreditation requirements.
  • Effective implementation of Customer complaints management, reporting, and ensuring the improvement actions are implemented for enhancing customer satisfaction.
  • Effective implementation of the appeal management and managing the impartial review of the appeal and initiating the actions needed.
  • Ad hoc reporting and other related activities.
  • Wellbeing: DNV understands the importance of physical and mental wellbeing and aligned with our value of caring for our people, we have a 'Be Well' program in place.
  • Bonus opportunity: We believe it is important to reward our employees with an annual discretionary profit scheme or sales incentive scheme – depending on your role.
  • Insurances: DNV covers permanent employees for life and total permanent disability insurance as well as salary continuance insurance to safeguard you within our DNV Superannuation scheme.
  • Parental and long service leave: DNV has a generous parental leave and long service leave policy.
  • Hybrid work: We offer a hybrid work model to foster our culture while providing you with working flexibility.
  • Professional membership: We will support you with membership fees for your relevant governing body applicable to your position.
  • Social activities: To foster our culture, we enjoy regular social get togethers.

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Bachelor's Degree in relevant field.At least 5 years of relevant/similar experience in NDIS, preferably in another Notified body.Proven experience/responsibility for financial performance.NDIS Qualified Lead Auditor.In-depth knowledge of the Certification Processes and Accreditation requirements.Ability to use analytical data to monitor and drive operational performance.Solution-oriented mindset with a keen interest in proposing and driving change when required.Proactive, analytical, and organized with a good commercial mindset.Strong interpersonal and communication skills.Good command of the English Language.Ability to quickly understand and analyze complex issues and problems; come up with sound and rational judgements.Ability to interact and cooperate across other cultures.A high degree of resilience.

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