Servicing Excellence Manager

1 week ago

Australia beBeeServicing Full time $60,000 - $75,000

Job Title: Servicing Excellence Manager

About the Role:

We are seeking a highly motivated and experienced individual to lead our hospitality team. As a Servicing Excellence Manager, you will be responsible for delivering exceptional service standards in food preparation and presentation.

The successful candidate will have a proven track record of managing a diverse team and maintaining high-quality standards while working within controlled cost parameters. You will work closely with our catering manager to ensure smooth operations and make decisions that drive business outcomes.

Key Responsibilities:

  • Lead a team of hospitality staff to deliver excellent customer service and maintain high-quality food standards.
  • Assist with all catering operations, including planning, preparation, and presentation.
  • Maintain accurate records and reports on sales, costs, and customer feedback.
  • Conduct regular audits to ensure compliance with health and safety regulations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Required Skills and Qualifications:

  • Certificate III in Hospitality or equivalent.
  • Experience in supervising a team and managing budgets.
  • Strong communication and interpersonal skills.
  • Able to work effectively under pressure and meet deadlines.
  • Knowledge of food safety and handling procedures.

Benefits:

  • Competitive salary package.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Professional growth and development opportunities.
  • A comprehensive employee benefits package.
  • Flexibility to work across various shifts and days.
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