Service Excellence Specialist

2 weeks ago

Australia beBeeCustomer Full time $59,400 - $82,800

Job Summary

As a front-line representative, you will be the first point of contact for customers, providing exceptional service and ensuring their inquiries are directed to the right teams. You will also support our business development efforts by capturing and progressing customer information.

About the Role

In this dynamic role, you will provide outstanding customer service, manage inbound inquiries, and ensure they are directed to the appropriate team within our organization. You will champion a customer-centric approach, embedding customer goals in all interactions and decisions.

Key Responsibilities

  • Direct all enquiries to the appropriate team within our organization.
  • Handle support service enquiries with a customer-focused mindset.
  • Respond to customer queries professionally and within agreed timeframes.
  • Capture and track support requests, aligning with relevant business objectives.
  • Provide accurate information on our services, industry developments, and regional operations.
  • Ensure an exceptional customer experience for both new and existing clients.

Requirements

  • Hold a formal qualification in business administration or a related discipline.
  • Ability to demonstrate advanced administration skills with proven experience managing documentation, data entry, scheduling, and support functions.
  • Brings a strong background in customer service, ideally within fast-paced environments.
  • Skilled in handling diverse customer inquiries with professionalism, efficiency, and empathy.

Benefits

  • Competitive salary package: Be rewarded for your hard work with an attractive salary and comprehensive benefits.
  • Continuous learning opportunities: Work alongside experienced professionals who are dedicated to helping you excel and advance your career.

About Us

We are a leading Australian organization dedicated to helping people with disabilities live the life they envision. We operate across Eastern Australia, supporting over 5,000 individuals and employing more than 5,000 staff members.

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