Service Excellence Leader

2 weeks ago

Australia beBeeQuality Full time $100,000 - $120,000

Are you looking for a challenging role where you can utilize your leadership skills and passion for quality assurance to drive excellence?

This exciting opportunity is with a dynamic organization that values exceptional customer experiences and operates with transparency and honesty.

The Quality & Customer Service Team Manager will lead the quality function and team manager support across sales and customer service, ensuring that products, processes, and services meet or exceed customer expectations and industry standards.

  • Lead and motivate a rapidly growing team responsible for multi-channel customer service, onboarding, sales, and service.
  • Develop, implement, and maintain a comprehensive quality management system aligned with industry best practices and applicable standards.
  • Define quality metrics, establish monitoring systems, and conduct regular audits to assess compliance and identify areas for improvement.
  • Support the National Service Manager in daily operations to ensure performance measures are met.
  • Shape a process-driven mindset and use lean methods to remove waste from operational processes.

We're a passionate bunch of people from diverse backgrounds who work hard to deliver excellent customer experiences. We live and breathe customer obsession.

What You'll Enjoy
  • A collaborative and dynamic work environment.
  • The opportunity to work with a talented team.
  • A range of benefits including parental leave, travel reimbursement, and work-from-home options.
About You
  • 5+ years of operational experience in a service function.
  • Previous management experience in multi-channel customer service or back-office functions.
  • Experience in quality assurance management and lean methodologies.
  • Impeccable written and verbal communication skills, along with strong quantitative analytical ability.

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