
Customer Service Excellence Manager
3 days ago
Customer Service Excellence Manager
The role of a Customer Service Excellence Manager is to oversee the delivery of exceptional customer experiences across all touchpoints. This involves driving strategic initiatives that enhance the overall customer journey, from initial engagement to post-purchase support.
To achieve this, the successful candidate will lead a team of customer service professionals, providing guidance and coaching to ensure they possess the necessary skills and knowledge to meet customer expectations.
This includes:
- Developing and implementing customer service strategies that align with business objectives
- Collaborating with cross-functional teams to ensure seamless customer interactions
- Maintaining accurate records of customer feedback and using this information to inform service improvements
- Conducting regular performance reviews and providing constructive feedback to drive employee growth and development
The ideal candidate will possess:
- A proven track record of delivering high-quality customer service in a leadership capacity
- Strong communication and interpersonal skills, enabling effective collaboration with diverse stakeholders
- Intermediate IT skills, including experience with customer relationship management (CRM) systems
- Certifications such as First Aid and CPR are highly desirable
We offer a supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on our customers' lives.
We are an organization committed to child safety and require all applicants to undergo a national police check and working with children's check upon onboarding.
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