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Reservations Coordinator
2 months ago
We are seeking a highly skilled and enthusiastic Reservation Coordinator to join our Front Office Team at Lancemore Crossley St. in Melbourne's CBD.
About the Role:As a Reservation Coordinator, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibilities will include:
- Receiving and processing reservations via phone, email, and online platforms.
- Maintaining accurate and up-to-date reservation records.
- Assisting guests with inquiries and providing information about room availability, rates, and packages.
Some of your key responsibilities will include:
- Welcoming guests warmly and assisting with check-in and check-out procedures.
- Addressing guest concerns and resolving issues promptly to ensure satisfaction.
- Providing information about hotel facilities, services, and local attractions.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with reservation systems and hotel management software is a plus.
- A customer-centric mindset with a commitment to providing outstanding service.
Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's CBD. We offer a unique and welcoming experience for our guests, with a focus on delivering exceptional service and hospitality.
We are a family-owned company with a strong commitment to developing new talent and empowering our team members to drive their own results. If you are a talented and enthusiastic individual who is passionate about delivering exceptional service, we would love to hear from you.
