Senior Complaints Resolution Specialist

5 days ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

Job Summary

We are seeking a highly skilled and experienced Complaints and Dispute Resolution Manager to join our team at Chubb Insurance Australia Limited. As a key member of our Complaints and Customer Resolutions team, you will be responsible for investigating and resolving internal and external customer complaints and disputes regarding retail and wholesale policies for Australia and New Zealand.

Key Responsibilities

  • Manage a variety of matters, including complex property and indemnity disputes, in an efficient and effective manner.
  • Effectively liaise with the AFCA/FSCL where appropriate.
  • Collaborate with internal stakeholders (underwriting, claims, legal, and other teams) to gather necessary information for complaint resolution.
  • Attend EDR Conciliation Conferences in order to reach negotiated settlements with customers/their representatives.
  • Prepare IDR Determinations for the referral to the Disputes Resolution Committee (DRC) to assist in determining the outcome of both retail and wholesale disputes.
  • Adhere to timeframes contained within the General Insurance Code of Practice and New Zealand Fair Insurance Code and ASIC RG 271.
  • Maintain thorough and up-to-date records in respect of assigned complaints & disputes.
  • Conduct root cause analysis of complaints/disputes in order to identify ways to minimize complaints/disputes.
  • Participate in and lead discussions at internal meetings regarding current complaints and disputes to inform the business of the same.
  • Identify any possible breaches of relevant legislation, regulations and obligations by the business.
  • Record and report Compliance incidents and breaches.

Requirements

  • Tertiary qualification in law, commerce, accounting, business or similar.
  • Minimum 8-10 years of General Insurance experience – (private practice legal experience/complaints and dispute resolution experience/claims experience, preferably).
  • Proven experience in handling complex general insurance claims/complaints.
  • Strong knowledge of Australian Insurance Laws, the General Insurance Code of Practice, Fair Insurance Code, AFCA regulations, and relevant legislative frameworks.
  • Ability to solve complex problems.
  • Solution-focused individual with a resolution mindset approach.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Excellent attention to detail and analytical skills.
  • Ability to multitask and adhere to deadlines and work in a changing environment.
  • Ability to work autonomously and collaboratively.
  • Demonstrated time management and high level of organisational skills.
  • Ability to manage customer and stakeholder expectations.

What We Offer

We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

  • Senior Complaints Resolution Specialist

    4 days ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job Title: Senior Complaints Resolution SpecialistJob Summary: We are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at Chubb Insurance Australia Limited. As a Senior Complaints Resolution Specialist, you will be responsible for investigating and resolving internal and external customer complaints and disputes regarding...

  • Senior Complaints Resolution Specialist

    23 hours ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job DescriptionChubb Insurance Australia Limited is a world leader in insurance, with operations in 54 countries and territories. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly.The company is also defined by its extensive product and service offerings, broad...

  • Industrial Relations Specialist

    1 month ago

    North Ryde, New South Wales, Australia New Horizons Full time

    About the RoleWe are seeking an experienced Industrial Relations Specialist to join our team at New Horizons. As an Industrial Relations Specialist, you will play a critical role in managing complex industrial relations and employee relations-related matters and investigations.Key ResponsibilitiesManage moderate to highly complex industrial relations and...

  • Industrial Relations Specialist

    3 weeks ago

    North Ryde, New South Wales, Australia New Horizons Full time

    About the RoleWe are seeking an experienced Industrial Relations Specialist to join our team at New Horizons. As an Industrial Relations Specialist, you will play a key role in managing complex industrial relations and employee relations-related matters and investigations.Key ResponsibilitiesManage moderate to highly complex industrial relations and employee...

  • People and Culture Director

    1 month ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). This exciting new role will partner our flagship North Ryde hospital and soon to be opened Northern Beaches hospital.Key ResponsibilitiesAct as a strategic partner to the Hospital Director, providing insights and...

  • People and Culture Director

    1 month ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). This exciting opportunity will see you partner with our North Ryde and Northern Beaches hospitals to shape the culture and foster performance across our organization.Key ResponsibilitiesAct as a strategic partner to...

  • People and Culture Director

    1 month ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). This exciting new role will partner our flagship North Ryde hospital and soon to be opened Northern Beaches hospital.Key ResponsibilitiesAct as a strategic partner to the Hospital Director, providing insights and...

  • Veterinary Relationship Specialist

    5 days ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Job Title: Relationship ManagerAt Small Animal Specialist Hospital (SASH), we strive to provide the highest standards in veterinary care by combining clinical expertise with a compassionate and supportive environment. Our team is dedicated to helping pets and their families live their best life.As a Relationship Manager, you will play a vital role in...

  • People and Culture Leader

    4 weeks ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled and experienced People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). As a key member of our leadership team, you will play a pivotal role in shaping the culture and fostering performance across our North Ryde and Northern Beaches hospitals.Reporting to the People &...

  • People and Culture Director

    3 weeks ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). This exciting new role will partner our flagship North Ryde hospital and soon to be opened Northern Beaches hospital.As a key member of our local hospital leadership team, you will play a pivotal role in shaping the...

  • People and Culture Director

    4 weeks ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    About the RoleWe are seeking a highly skilled People and Culture Leader to join our dynamic team at the Small Animal Specialist Hospital (SASH). This exciting new role will partner our flagship North Ryde hospital and soon to be opened Northern Beaches hospital.As a key member of our local hospital leadership team, you will play a pivotal role in shaping the...

  • Veterinary Relationship Specialist

    7 days ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Relationship ManagerSASH is seeking a skilled Relationship Manager to foster strong relationships with our referring veterinarian partners. This role involves traveling to veterinary clinics to promote SASH's services, providing educational support, and addressing complaints and objections.Key Responsibilities:Develop and maintain relationships with...

  • Veterinary Relationship Specialist

    2 weeks ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Relationship ManagerSASH is seeking a skilled Relationship Manager to foster strong relationships with our referring veterinarian partners. This role involves traveling to clinics, providing education and support, and collaborating with our marketing team to develop marketing materials.Key Responsibilities:Develop and maintain relationships with referring...

  • Veterinary Relationship Specialist

    2 weeks ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Relationship ManagerSASH is seeking a skilled Relationship Manager to foster strong relationships with our referring veterinarian partners. This role involves traveling to clinics, providing education and support, and collaborating with our marketing team to develop marketing materials.Key Responsibilities:Develop and maintain relationships with referring...

  • Veterinary Liaison Specialist

    21 hours ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Job Title: Relationship ManagerSASH is seeking a skilled Relationship Manager to foster strong relationships with our referring veterinarian partners. This role involves traveling to clinics, providing education and support, and collaborating with our marketing team to develop marketing materials.Key Responsibilities:Develop and maintain relationships with...

  • Senior Security Specialist

    2 months ago

    North Ryde, New South Wales, Australia Johnson Controls Full time

    About Johnson ControlsJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in over 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems that work seamlessly together to deliver on the...

  • Senior Property Manager

    4 weeks ago

    North Ryde, New South Wales, Australia Gough Recruitment AU Full time

    Job Title: Senior Property ManagerWe are seeking a highly skilled Senior Property Manager to join our team at Gough Recruitment AU. As a Senior Property Manager, you will be responsible for managing a small portfolio of 180 properties based on the Lower North Shore.Key Responsibilities:Manage a small portfolio of 180 properties, ensuring timely and efficient...

  • Senior Property Manager

    3 weeks ago

    North Ryde, New South Wales, Australia Gough Recruitment AU Full time

    Job Title: Senior Property ManagerWe are seeking a highly skilled Senior Property Manager to join our team at Gough Recruitment AU. As a Senior Property Manager, you will be responsible for managing a small portfolio of 180 properties located on the Lower North Shore.Key Responsibilities:Manage a small portfolio of 180 properties, ensuring timely and...

  • Senior Property Manager

    3 weeks ago

    North Ryde, New South Wales, Australia Gough Recruitment AU Full time

    Job Title: Senior Property ManagerWe are seeking a highly skilled Senior Property Manager to join our team at Gough Recruitment AU. As a Senior Property Manager, you will be responsible for managing a small portfolio of 180 properties based on the Lower North Shore.Key Responsibilities:Manage a small portfolio of 180 properties, ensuring timely and efficient...

  • Senior Property Manager

    3 weeks ago

    North Ryde, New South Wales, Australia Gough Recruitment AU Full time

    Job Title: Senior Property ManagerWe are seeking a highly skilled Senior Property Manager to join our team at Gough Recruitment AU. As a Senior Property Manager, you will be responsible for managing a small portfolio of 180 properties located on the Lower North Shore.Key Responsibilities:Manage a small portfolio of 180 properties, ensuring timely and...