Personal Lines Claims Examiner

1 week ago


North Sydney Council, Australia CHUBB Full time
About the Role

Chubb is seeking a skilled Claims Examiner to join our team in a 12-month fixed term contract. As a Claims Examiner, you will be responsible for managing a portfolio of claims for Personal Lines, analyzing first reports, and determining coverage and scope of damage.

Key Responsibilities
  • Manage a portfolio of claims for Personal Lines claims as allocated and analyze first report to determine nature of loss, coverage provided and scope of damage.
  • Assess claims in accordance with Chubb's service level and quality requirements and the General Insurance Code of Practice.
  • Communicate by telephone and written correspondence to brokers, claimants and others as required.
  • Promptly and properly document all developments on claim workstation file.
  • Take part in Claim Department and companywide training as required.
  • Seek technical assistance in handling claims exceeding delegated authority.
  • Respond to enquiries and escalations of matters from underwriters, brokers and customers, and work with underwriters, the Compliance Department, and other departments of the company as needed.
  • Proactively apply claims policies and procedures including Chubb's policy in relation fraud, salvage, cost containment and complaints.
  • Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, damage, coverage provided and applicable limits.
  • Effectively negotiate compromise settlements where appropriate.
  • Participate in claims meetings with internal and external stakeholders as required.
  • Effectively control the use, work product and expense of outside vendors.
Requirements
  • Tertiary qualified.
  • Investigation techniques.
  • Written and verbal communication related to claims handling.
  • Insurance contracts.
  • Legal requirements and regulations.
  • Damage and/or loss evaluation.
  • Negotiation skills.
  • Litigation procedures.
  • Reserving skills.
  • Chubb claim philosophy.
  • Capable of participating in audits.
About Chubb

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are committed to fostering an inclusive, flexible and equitable workplace and offer a range of benefits, including flexible working arrangements, education assistance, and health and wellbeing programs.



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