Claims Business Analyst

3 weeks ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

Job Description

At Chubb Insurance Australia Limited, we value diversity and foster an inclusive, flexible, and equitable workplace. We welcome applications from all members of our community and strive for equitable access to our employment opportunities. We offer a flexible working approach, education assistance, and a range of benefits to support your career and well-being.

About Us

Chubb is a world leader in insurance, operating in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Our company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally.

Your Role

The Claims Business Analyst will work closely with the Head of Claims Operations A&NZ to deliver Claims-related projects and MI Reporting. This role requires gathering business requirements, documentation, data analysis, and business impact analysis while working on system and process-specific initiatives. The successful candidate will also be responsible for reporting, continuous process improvements, and change management within the Claims department.

Responsibilities:

  • Participate in Claims projects, specifically related to systems and processes, including the scoping of new systems and any interface requirements.
  • Analyze requirements and manage direct contact with IT.
  • Draft business requirement documents and process designs.
  • Work closely with the region and IT to execute required testing.
  • Act as a champion/lead tester for business SMEs during UAT.
  • Design test cases for UAT and create test data.
  • Monitor work being developed by IT and ensure it aligns with the business' requirement.
  • Develop into an SME for all claim systems/processes.
  • Perform data analysis to provide factual evidence for process efficiency and business cases.
  • Act as the point of contact for technical queries relating to claim systems.
  • Facilitate and coordinate with various functions of the organization in capturing data for claims regulatory reporting and analysis.
  • Assist Claims Management in establishing, customizing, and/or reusing existing processes to streamline Claims management.
  • Provide support to the claims department with ongoing process/system improvements ideas.
  • Work on ad-hoc smaller-scale initiatives as directed by the Head of Claims Operations A&NZ.
  • Prepare ongoing claims MI for the claims team, with management being the primary focus.
  • Prepare ad-hoc claims reports for internal and external business partners.
  • Create efficient processes leveraging simple automation using available tools.

Qualifications

  • Knowledge of databases concepts and queries.
  • Good data analysis skills using Excel and/or scripting languages (e.g., SQL, Python/R, VB Script, or newer scripting languages).
  • Knowledge of the latest issue tracking or other requirement mapping tools (e.g., Jira).
  • Understanding of any custom Insurance suite or solution.
  • IT/systems knowledge and understanding of SDLC, Project management methodology – Agile, Iterative, etc.
  • Insurance and Claims process knowledge desirable.
  • Prioritization and time management.
  • Attention to detail is a must.
  • Self-starter and highly motivated.
  • Strong ability to learn and utilize new technologies in a short time.
  • Excellent interpersonal, verbal, and written communication skills.

Essential:

  • Over 6 years of experience is preferred, but candidates with less experience will be considered if they have the desired data skill set.
  • 3 years + insurance industry experience.
  • Previous experience with systems, preferably in a BA capacity (although support, coding & development experience accepted).
  • SIT and/or UAT experience.
  • Requirements document writing and design mapping.
  • Good hands-on experience in office productivity tools is a must – Excel, PowerPoint, Visio, Word, etc.

We offer a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach, education assistance, and a range of benefits to support your career and well-being.

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