Property Claims Examiner
3 weeks ago
Chubb is seeking a highly skilled Property Claims Examiner to join our team. As a Property Claims Examiner, you will be responsible for handling medium to large Commercial Property claims, ensuring prompt and professional contact with customers and brokers, and effectively investigating, reserving, and adjusting claims incurred by insureds.
Key Responsibilities- Assist the team with administration tasks as directed by the Team Leads or Property Claims Manager
- Act as Chubb Representative while visiting customers to gather information necessary as part of the claim process
- Adhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial Service
- Make informed evaluations of damage and quantum
- Follow Chubb's Best Practice Guidelines and Claim Handling Instructions
- Build strong relationships with Brokers to promote confidence and trust in Chubb's claims service
- Liaise and build strong relationships with service providers, builders, and restoration companies
- Clearly identify potential fraud and subrogation issues
- Ability to handle complex technical property claims
- Engage with strategic stakeholders to ensure a smooth claim process
- Effectively manage and control volume of work and diary
- Identify and report internally on claims that are of significance to the business, including large loss reporting requirements
- All claims to be handled from cradle to grave
- Conduct investigations of all aspects of reported claims, including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship, and completeness
- Establish accurate and timely reserves
- Seek technical assistance in handling claims exceeding delegated authority
- Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim
- Promptly and properly document all developments in the claims documentation system
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided, and applicable limits
- Effectively negotiate compromise settlements where appropriate
- Tertiary qualification (Degree preferred)
- Relevant Industry Qualifications (ANZIIF) or studying towards
- 3+ years' experience in handling Personal Lines or Commercial Property Claims
- Written and verbal communication related to claims handling
- Good negotiation skills
- Excellent communication skills, both written and verbal
- Ability to influence and negotiate
- Proficient use of Microsoft Word/Excel and ability to construct claim reports as required
- Ability to manage self and time effectively
- High level of attention to detail and accuracy
Chubb is a world leader in insurance, with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume, and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris, and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: https://www.chubb.com/
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