Insurance Claims Professional

1 month ago


Sunshine Coast, Australia Fuse Recruitment Full time

About Fuse Recruitment

Fuse Recruitment is a specialist recruitment agency serving the insurance industry.

Our Client

We are partnering with a leading underwriter to find an experienced Motor Claims Consultant.

Job Summary

The successful candidate will manage claims from lodgement to settlement, providing excellent customer service and negotiating options as required.

Key Responsibilities

  • Claims Management: Manage claims from lodgement to settlement, ensuring timely and efficient processing.
  • Customer Service: Provide empathetic and professional support to customers, responding to their queries and resolving issues promptly.
  • Negotiation: Negotiate options as required to ensure accurate processing of claims.
  • Effective Claims Processing: Work within set procedures and standards to ensure all claims are processed efficiently and effectively.

Requirements

  • Claims Management Experience: Proven track record of claims management experience in a complex customer service environment.
  • Strong Communication Skills: Excellent communication and phone skills, with the ability to interact with customers and stakeholders effectively.
  • Detail-Oriented & Organised: A detail-oriented approach with a commitment to delivering excellent customer service.
  • Thrive in Fast Paced Environment: Highly organised and able to work under pressure in a fast-paced environment.
  • Critical Thinker: Proven analytical and critical thinking capabilities.
  • Empathy: Ability to show empathy and compassion by providing the best commercial outcome.

Benefits

  • Celebrate Success Together: Join a team that celebrates success and achievement.
  • Extra Leave Benefits: Enjoy additional leave days, including paid wellness and volunteering leave.
  • Exclusive Employee Perks: Access to exclusive employee discounts on insurance products.
  • Career Progression: Opportunities to further develop your career into other roles within the business.

Salary and Location

The estimated salary for this role is around $70,000 - $90,000 per annum, depending on experience and location. Please note that this is an estimate and may vary based on individual circumstances.



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