Claims Resolution Specialist

5 days ago

Sunshine Coast, Australia Youi Full time
Revolutionise Insurance with Youi

We're seeking a Catastrophic Claims Professional to shape our reputation and relationships through exceptional problem-solving and communication skills. This pivotal role involves ensuring positive claims experiences related to catastrophes.

This dynamic position requires you to tackle diverse challenges alongside a supportive team that values customer satisfaction and creative solutions. As the key point of contact for clients and service providers, you'll apply your strong analytical and interpersonal skills to ensure timely and efficient claims resolutions.

Key Responsibilities:

  • Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency.
  • Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.
  • Investigate and assess the extent of damage, loss, or injury to determine coverage and liability.
  • Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process.
  • Keep detailed records and documentation of claims activities and communications.
  • Maintain up-to-date knowledge of insurance policies, regulations, and industry trends.
  • Provide timely updates to customers on the status of their claims and answer any inquiries they may have.
  • Ensure compliance with company policies, procedures, and ethical standards.

About the Role:

  • Exceptional verbal and written communication skills, with the ability to effectively present and articulate information.
  • Experience in administration, with high attention to detail.
  • Skilled at multitasking and thriving in high-pressure environments.
  • Strong problem-solving skills and sound decision-making capabilities.
  • Familiarity with case or portfolio management is a plus.

We're committed to providing an exceptional customer experience, and we value great personalities – individuals who are not afraid to be themselves and who believe that hard work should be well rewarded. Our permanent full-time position comes with a competitive salary (approximately $80,000 - $110,000 per annum) and offers career progression opportunities, ongoing training, and a fun & high-performance culture. Join us today to revolutionise the insurance industry by putting the customer first.

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