Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $95,000

Our company is seeking a skilled technical support specialist to join our team. This role is ideal for someone who enjoys working with technology and providing exceptional customer service.

The technical support representative will be responsible for leading the day-to-day support of our client's software and hardware products, ensuring a high quality of customer service. The successful candidate will act as a liaison between our clients and internal teams, providing remote services and resolving any emerging problems that our customers might face.

This role requires strong communication skills, both written and verbal, as well as the ability to work effectively in a team environment. The ideal candidate will have excellent analytical and problem-solving abilities, with a keen eye for detail.

We are looking for a motivated individual who is passionate about delivering high-quality results and providing an exceptional customer experience. If you have a strong background in technical support and are eager to take on new challenges, we encourage you to apply.

Responsibilities:

  • Provide Tier 1 customer and technical support
  • Lead the investigation and resolution of client concerns
  • Coach clients in their onboarding journey
  • Support with client adoption of new features and functionality
  • Represent the voice of the customer in the product development process

Requirements:

  • Available to work full-time (40 hours per week) on a rotating schedule
  • Ability to learn and follow specific techniques
  • Excellent manual dexterity and visual acuity
  • Excellent analytical and problem-solving abilities
  • Strong communication skills: Quality, Brevity, Clarity

Benefits:

  • Opportunity to work with a global precision livestock company
  • Chance to develop your skills and advance your career
  • Collaborative and dynamic work environment

Others:

  • Role model behaviors - engage, enable empower and act on Vytelle's Core Values
  • Participate in the creation, implementation and maintenance of client-facing presentations and documentations
  • Maintain an in-depth understanding of products and services

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