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Technical Support Specialist

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Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our technical support function, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Your primary responsibilities will include:

  • Providing timely and effective technical support to clients via phone, email, and other communication channels.
  • Analyzing complex technical issues and resolving problems in a logical and methodical manner.
  • Collaborating with internal teams to escalate issues and provide solutions.
  • Mentoring junior support staff to increase their knowledge and skills.
  • Staying up-to-date with industry trends and technologies to ensure continued expertise.

Requirements:

To be successful in this role, you will require:

  • A degree in Computer Science or a related field.
  • Experience working with enterprise-level software applications.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Benefits:

We offer a competitive salary and benefits package, including:

  • A generous annual leave allowance.
  • The opportunity to work from home on Fridays.
  • Access to professional development courses.
  • A comprehensive employee assistance program.

Why Join Us?

We are a dynamic and innovative company that values its employees. We offer a supportive and inclusive work environment, with opportunities for growth and development.