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Customer Growth Manager
3 weeks ago
Job Title: Customer Growth Manager
About the RoleThis is a mid-senior level, full-time business development and sales role responsible for driving growth and cultivating strategic partnerships.
You will be instrumental in managing our existing customer base, developing a robust project pipeline, and actively expanding our client relationships. The ideal candidate is a commercially aware, self-starting team player who thrives on direct stakeholder engagement and is committed to exceeding both customer and company needs.
Key Responsibilities:- Lead customer relationships to ensure satisfaction and successful project delivery from start to finish.
- Manage an extensive business development program, including the planning and coordination of corporate events and suites.
- Implement and maintain effective customer service strategies, providing expert advice and solutions.
- Manage and grow our customer list, including key stakeholders, and develop strategic engagement plans.
- Stay informed about industry trends, competitor activities and market developments.
- Represent the business at trade events and functions to expand our network and brand presence.
- Work closely with the Bid and Marketing Managers to prepare customer presentations.
- Report monthly on strategic progress.
The ideal candidate will have:
- Experience in sales or business development within the commercial construction industry.
- Understanding of commercial construction process, building trades and commercial frameworks.
- Excellent written, oral communication and customer service skills.
We offer a supportive, high-performance environment where your skills are valued, and your contributions are recognised. You'll enjoy:
- Competitive remuneration package and career growth opportunities.
- Vehicle allowance.
- Employee discounts and recognition programs.
- A culture of innovation and continuous improvement.
We embrace diversity and inclusion as fundamental values. We believe that a diverse workforce fosters innovation, creativity and a deeper understanding of the communities we serve. We encourage applications from people of all backgrounds, identities and experiences.
