Customer Growth Specialist

1 day ago

Adelaide, South Australia beBeeCustomer Full time $60,000 - $90,000
Unlocking Customer Potential

At a leading global property ecosystem, our mission is to empower growth by harnessing network power, scale, connectivity, and cutting-edge technology.

We're driven by innovation, collaboration, and bold thinking. Our diverse and inclusive work environment inspires creativity and skills development, directly impacting the real estate economy.

We seek an ambitious and confident communicator to guide new customers through onboarding journeys and build long-term relationships to ensure they get ongoing value from our solutions.

Key Responsibilities:

  • Onboarding & Training: Connect with new customers post-signup to provide comprehensive support and platform training.
  • Retention Calls: Proactively check in every 6 months to review usage, address challenges, and prevent churn.
  • Outbound Engagement: Make daily calls to educate, support, and engage customers effectively.
  • Upsell & Cross-Sell: Identify opportunities to introduce additional features or products through meaningful conversations and live demos.
  • Territory Management: Manage a regional portfolio of Bronze-tier accounts and foster strong client relationships.
  • CUSTOMER INSIGHTS: Collaborate with the Product team to share customer feedback and help shape a better user experience.

Job Qualifications:

  • Essential:
    • 2+ years' Experience in customer engagement, call centre, sales, or hospitality environments.
    • A proactive mindset and willingness to confidently pick up the phone.
    • Strong communication skills, especially when handling challenging conversations.
    • A knack for problem-solving and uncovering customer needs.
  • Preferred:
    • Real estate or construction industry experience is beneficial.

Why Choose Us?

We offer a collaborative culture that champions ownership, initiative, and leadership. To support your well-being, our benefits are designed to help you thrive at work and in life. We provide flexible working conditions, wellbeing leave, access to our Employee Assistance Program, generous parental leave offering, $500 in Baby Bucks, peer recognition turned into rewards program - Bravo, free subscription to the Calm app and more.

Diversity Commitment

We are committed to fostering a diverse workforce and creating an inclusive work environment that values everyone's unique contributions, experiences, and perspectives. We encourage creativity, initiative, and professional growth while providing a competitive salary and benefits package.

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