Business Growth Manager
2 days ago
Job Title
Business Banking Manager
About the Role
As a Business Banking Manager, you will play a key role in helping to proactively manage and grow a portfolio of customers through client acquisition, cross-sell, referrals and ongoing relationship management. Your role is to build customer engagement with existing small business customers primarily within your area and provide tailored solutions and recommendations to support business growth and development.
Responsibilities
1. Participating in high volume inbound and structured leads-based outbound calling
2. Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
3. The retention and growth of existing customers
4. Understanding customer ambitions and help them realise their business growth and development goals.
5. Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning.
6. Meeting assigned performance targets across the balanced scorecard.
7. Engaging with existing small business customers
8. Management of a team-based customer portfolio
9. Effective collaboration with Lighthouse & CSO enablement teams
10. Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.
Requirements
1. Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
2. Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers inline with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
3. Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
4. Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
Benefits
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Why Join Us?
We are committed to building a workplace where everyone feels welcome, valued and respected. As an equal opportunity employer, we encourage applications from diverse candidates and are committed to supporting diversity and inclusion in the workplace.
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