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Technical Support Specialist

2 weeks ago

Parramatta Park, Queensland, Australia beBeeCertification Full time $60,000 - $100,000
Job Title: Technical Support Specialist

As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' IT systems.

Key Responsibilities:

  • Configure, install, monitor, support and manage ICT environments.
  • Troubleshoot network configurations and provide cloud service support.
  • Work with Windows and Linux operating systems and virtualisation technologies.
  • Provide Tier 1/2 technical support and triage incidents according to policies and procedures.

Requirements:

  • MUST HAVE 1 year of IT experience.
  • Bachelor's degree in Information Technology, Computer Science or related field preferred but not mandatory.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional highly desirable.

Operational Abilities:

  • Follow defined service quality standards, occupational health and safety policies and procedures.
  • Provide operational support to client sites as required.
  • Develop and maintain ICT documentation, including knowledgebase articles and work instructions.

Benefits: We offer a dynamic work environment that fosters innovation and collaboration.

Other Opportunities: Professional development opportunities are available for those who wish to expand their skill set.

This is a challenging yet rewarding opportunity for individuals who are passionate about delivering exceptional customer service.