Guest Service Ambassador

3 days ago

Alice Springs, Northern Territory, Australia beBeeReception Full time $45,000 - $77,000
Front Office Receptionist Role

At the heart of every hotel lies a crucial position: the Front Office Receptionist. This vital role sets the tone for the entire guest experience.

  • Ensuring seamless interactions with guests and colleagues is paramount.
  • A supportive environment fosters trust, empowering our team members to excel.
  • Cultural sensitivity and transparency are essential in treating all guests and colleagues with respect.

This position encompasses:

  • Efficient check-in and check-out processes, maintaining accurate guest accounts.
  • Taking bookings, providing valuable information, and entering reservations with precision.
  • Timely and efficient responses to guest queries.
  • Addressing guest requests and handling complaints with poise.
  • Liaising with other departments to deliver exceptional guest service.

The ideal candidate should possess:

  • Previous front office reception experience, preferably in a hotel setting.
  • Exceptional telephone manner and customer service skills.
  • Strong communication, interpersonal, and time management skills.
  • A friendly, positive attitude and a willingness to work collaboratively as part of a team.

Key Responsibilities:

Guest Services: Provide exceptional guest experiences through prompt and courteous interactions.

Administrative Tasks: Maintain accurate guest accounts, process payments, and manage room assignments.

Communication: Respond promptly to guest inquiries, resolve issues efficiently, and maintain open lines of communication.

Team Collaboration: Work closely with colleagues to ensure seamless operations and achieve common goals.

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