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Customer Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Specialist to join our team. As a key member of our customer-facing organization, you will be responsible for providing proactive support to our premium clients. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a remote/virtual team environment.
About the RoleThis is a highly collaborative position that involves working closely with our sales and engineering teams to address product issues and identify solutions. You will be responsible for optimizing customer systems to ensure peak performance and collaborating with customers to build value-based relationships.
Responsibilities- Provide timely and effective support to customers via phone, email, or chat
- Collaborate with internal stakeholders to resolve complex technical issues
- Proactively engage with customers to identify opportunities for growth and improvement
- Develop and maintain strong relationships with customers through regular communication and follow-up
- Stay up-to-date with industry trends and emerging technologies to provide expert guidance to customers
- Bachelor's degree in Computer Science or related field
- At least 5-7 years of experience in a technical support role
- Expert understanding of network protocols and operating systems
- Excellent communication and problem-solving skills
- Ability to work effectively in a remote/virtual team environment
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for technology, we encourage you to apply for this exciting opportunity.
