Customer Service Ambassador

1 month ago

Varsity Lakes, Queensland, Australia National 360 Full time

About National 360

We are a dynamic and innovative healthcare provider dedicated to delivering high-quality allied health services across various sectors, including NDIS, Aged-Care, and Insurance.

Our team is passionate about creating an inclusive and supportive work environment that celebrates diversity and promotes holistic wellbeing.

Salary: AU$65,000 - AU$80,000 per annum

This role offers a competitive salary package, reflecting the importance of our Customer Service Representatives in providing exceptional support to our clients, families, and referrers.

Job Description:

  • Act as the primary point of contact for customer inquiries and referrals, ensuring seamless communication and connection to allied health supports.
  • Provide administrative support to clinicians and managers, facilitating efficient workflow and collaboration.
  • Liaise with Allied Health Team Leaders to ensure local capacity meets client needs, driving effective service delivery.
  • Coordinate office duties, including ordering stationery and supplies, maintaining a well-organized and productive work environment.
  • Triage phone calls and messages across internal departments, demonstrating excellent problem-solving skills and attention to detail.

Required Skills and Qualifications:

  • Experience working in an administrative capacity or call-centre environment, with a proven track record of success.
  • Intermediate MS Office (Word and Excel) and data entry skills, with a focus on accuracy and efficiency.
  • Strong written and verbal communication skills, enabling effective interaction with internal and external stakeholders.
  • Outstanding attention to detail, ensuring thoroughness and precision in all tasks.
  • NDIS worker screening clearance and WWCC (or willingness to apply), aligning with company standards and regulations.

Benefits:

  • Flexible working practices, including adjusted working hours and one working from home day, promoting work-life balance and productivity.
  • 5 weeks of annual leave through our Purchased Leave Scheme, offering ample time for relaxation and rejuvenation.
  • Generous paid parental leave entitlements, supporting employees in this critical life stage.
  • Exclusive perks and discounts from reputable retailers, enhancing overall quality of life.
  • Novated leasing and salary sacrificing, providing tax benefits and financial incentives.

About You:

We welcome individuals from diverse backgrounds and skillsets, recognizing that each person's unique perspective enriches our work. If you share our passion for delivering exceptional customer service and contributing to a dynamic team, we encourage you to explore this opportunity further.

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