IT Service Delivery Expert

2 days ago

Bentley Park, Queensland, Australia beBeeSupport Full time $65,000 - $80,000
Job Title:

IT Service Support Specialist

Job Description:

We are seeking a skilled IT professional to join our team as an IT Service Support Specialist. In this role, you will provide remote service desk support to various environments, escalating and resolving complex issues.

Main Responsibilities:
  • Providing expert-level support for servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Delivering fast and efficient support using automation and AI technologies
  • Occasional onsite work to deploy solutions for clients
Requirements:
  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Experience across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • Understanding of ticketing systems and customer service principles
What We Offer:
  • Competitive salary and superannuation
  • Access to Uprise, including coaching sessions with qualified psychologists or counsellors
  • Hybrid working arrangements for a satisfying work-life balance
  • Opportunities for personal and professional development through our mentor program
  • Regular social events and a great team culture

We welcome applications from Neurodiverse candidates and offer flexible options to showcase your skills.

Why Choose Us:
  • We understand the challenges of Service Desk specialists and offer training opportunities
  • We seek the best clients and people to support our clients
  • Daily variety, customer relationships, and new challenges make Service Desk professionals thrive

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