Client Relationship Expert

4 days ago

Sydney, New South Wales, Australia Valentino Full time
Job Mission

Act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison's values and set a benchmark for client engagement and relationship management.

Responsibilities
  • CLIENTELING

    Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.

    Analyze client behavior, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.

  • SALES & KPIs

    Sales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.

    KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

  • PRODUCT (care & knowledge)

    Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

  • OPERATIONS

    Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.

    Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.

  • EVENTS SUPPORT

    Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics.

    Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty.

  • TEAM

    Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison's values.

Core Competencies
  • Client Relationship Management: Ability to build and sustain strong, long-term relationships with high-value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
  • Strategic Insight & Collaboration: Ability to analyze client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable).
  • Sales & KPI Performance: Ability to drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
  • Product Expertise & Storytelling: Ability to demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
  • Operational Excellence: Ability to ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.

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