Eligibility Entitlement Specialist
2 weeks ago
Overview
About the Position
As an Eligibility Entitlement Specialist, you will join the leadership group within Gallagher's Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers relating to complex Eligibility decisions.
You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration relating to making sustainable eligibility decisions.
You will use your expertise to provide coaching and mentoring to more junior team members within the Eligibility space to increase their capability with a view to promote growth and learning within eligibility overall.
This is an interesting role where you will be able to put your problem-solving, investigative, and technical skills to use each and every day – no two claims are the same.
You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at Gallagher.
This position will be a full-time and permanent position, which offers fantastic flexible working opportunities.
Your ResponsibilitiesKey Responsibilities
- Providing a cost-effective, professional, and customer-focused workers compensation claims management service for all WorkSafe clients by supporting the Eligibility team members to make sustainable and fair decisions relating to the lodgment of Workers Compensation claims.
- Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe.
- Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria.
- Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts.
Requirements
- A high level of workers compensation claims management of technical expertise, or strong knowledge relating to determining Eligibility for Workers Compensation claims is essential (however all areas of Workers Compensation experience will be considered).
- Strong client and customer engagement and relationship building expertise.
- Knowledge of general business and administrative practices.
- Excellent knowledge and application of the Accident Compensation Act.
- A high level of analytical skills, attention to detail, and critical thinking.
- Coaching and mentoring skills and experience.
- A motivated disposition, with a passion for delivering quality outcomes for your customers.
Benefits
- Attractive remuneration packaging & flexible work arrangements.
- Collaborative working environment – friendly, flexible, and supportive working environment which is built around great team support and rewarding opportunities.
- Paid Parental Leave scheme.
- A unique and exciting career – as our Company grows, so do the opportunities for our people.
- Opportunities for ongoing education and development.
- Service and performance recognition awards.
- Employee Assistance Program for yourself and immediate family members.
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